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HM196 (E/F) Web 213:276
Chapter 7: Using the THINC
™
home network feature
“TESTING E-MAIL” ERROR CODES
Code Description Solutions
–1 The TV was able to connect to the
e-mail server(s) but not log on.
• If you receive the message “Error Sending Mail (–1)”, the TV may not
have received the test e-mail. Send another test e-mail to the TV using
the “HELP request e-mail” format (- page 75).
• Make sure the TV Guide On Screen
™
system was set up properly. See
“IMPORTANT NOTE” on page 68.
• Make sure you entered the correct information for the following fields
in the TV’s “E-mail Scheduling Setup” window (confirm this
information with your ISP):
–“Incoming Mail Server” and “Outgoing Mail Server” names (or
IP addresses).
–“Account” (user name) and “Password” for the TV’s e-mail
account.
–“E-mail Address” for the TV.
• Check with your ISP to make sure your TV’s e-mail account has been
activated.
• Check with your ISP to make sure their servers support POP3 and SMTP
protocols without secure password authentication or secure connections.
28 The TV could not resolve the e-mail
server name(s)/address(es).
• Make sure you entered the correct information for the following fields
in the TV’s “E-mail Scheduling Setup” window (confirm this
information with your ISP):
–“Incoming Mail Server” and “Outgoing Mail Server” names (or
IP addresses).
–“IP”, “Netmask”, “Gateway”, and “DNS” settings (applicable if
you manually set up the network address).
• Make sure all cables are connected properly and securely.
• Check your router hardware/settings to make sure your Internet service
is currently available (especially if the e-mail test takes several minutes
to complete).
35 The e-mail server name(s)/address(es)
were resolved correctly, but TV could
not log on to the servers.
• Make sure you entered the correct information for the following fields
in the TV’s “E-mail Scheduling Setup”:
––Username and password.
–“Incoming Mail Server” and “Outgoing Mail Server” names (or
IP addresses).
–“IP”, “Netmask”, “Gateway”, and “DNS” settings (applicable if
you manually set up the network address).
• Make sure all cables are connected properly and securely.
• Check your router hardware/settings to make sure your Internet service
is currently available.
HM196_EN.book Page 70 Tuesday, May 30, 2006 2:18 PM