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Appendix A: Troubleshooting and Technical Support
Products are often returned due to a technical problem rather than due to a defect. If you are
experiencing a problem when using your TV, try to x the issue using this troubleshooting guide.
If, after using this troubleshooting guide, you are still experiencing an issue with your TV, contact
VIZIO’s Support Department. Quality customer support and service are integral parts of VIZIO’s
commitment to service excellence.
The TV displays “No Signal”.
• Press the INPUT button on the remote control to select a different input source.
• If you have a cable connected to the TV, see Setting Up for Cable TV Viewing.
• If you have an external antenna connected to the TV, see Setting Up an External Antenna
• If you are in a moving vehicle, the TV will not receive free-to-air television signals.
There is no power.
• Make sure the ON/OFF switch is turned to ON, then press the Power button on the
remote or TV.
• Ensure the power adapter is securely connected to an electrical outlet.
• Plug another electrical device into the electrical outlet to be sure the outlet is working.
There is a picture, but no sound.
• Press the Volume UP button on the remote, or touch the Volume UP control on the TV.
• Press the MUTE button on the remote to be sure mute is off.
• Ensure there are no headphones connected to the TV.
Address: 39 Tesla
Irvine, CA 92618, USA
Phone: (877) 698-4946
Fax: (949) 585-9563
Email: techsupport@vizio.com
Web: www.VIZIO.com
Hours of operation:
Monday - Friday: 6 am to 9 pm (PST)
Saturday - Sunday: 8 am to 4pm (PST)
Have your serial number and date of purchase ready when you call.