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8.2 Solutions to Common Operating Issues
Symptom Solution
Push power button and Interface does not power up Check that Satellite Interface is connected to good AC power
source
Push power button and Interface powers on but antenna
does not begin searching
Be sure that the antenna 12VDC power cable is connected is
connected to proper port on Satellite Interface
Be sure that green power connector has been wired correctly
at Interface and inside dome
Satellite Interface LCD screen is locked up; pushing but-
tons does not get a response from unit
Hard boot the Satellite Interface by unplugging the Interface
power cable from the power source, wait 10 seconds, then
plug it back in. Reboot Satellite Interface
The LCD screen says I have locked on to Dish Network
satellite 119, but I am not getting television picture and
the receiver’s signal meter does not show signal
Check the installed switch in the receiver. See Section 5.2
for instructions.
If the receiver switch installed is anything other than
“SW42”, “SW64”, or “Installed Switch Unknown” or
“None”, you may have an incompatible switch installed.
Read Section 5.2 for instructions on removing switch
I cannot access all of my channels for Dish Network or
DirecTV
You must wait for the guide for your service provider to fully
download
If the channel has not loaded into your guide, you will not be
able to watch the channel
Check that the channel you are trying to receive is available
on the satellites available with the Satellite Interface. You
may need to operate in Manual Mode to watch some
programming
Check the signal strength of the current satellite. A satellite
may not be available due to weather conditions or location
Be sure that your receiver is activated for your programming.
Call Customer Service for your television provider
For DirecTV, the channel banner says that I am watching
the channel and show that I want, but the programming
on tv is incorrect
Be sure that you have the corrrect alternate satellite chosen
on the Satellite Interface
For example, you may be watching a show on 119, but the
alternate satellite is set for 110
My antenna will not automatically toggle between satel-
lites
Be sure that you have chosen your service provider to operate
in Automatic Mode
Automatic toggle is not available in Manual Mode