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Chapter 3 Troubleshooting
STB-1001S2 User’s Guide
32
2 Check the hardware connections. See the Quick Start Guide and Section 1.3 on page 18.
3 Inspect your cables for damage. Contact the vendor to replace any damaged cables.
4 Turn the STB off and on.
5 If the problem persists, contact the vendor.
V I cannot operate the STB using the remote control.
1 See your Quick Start Guide for instructions on using the remote control.
2 If the REMOTE (
) LED does not blink when you press a remote control button, the
remote control’s batteries may be improperly inserted or dead. Check they are properly
inserted, or try replacing them.
3 Move closer to the STB and try again.
4 If the problem persists, contact your vendor.
3.2 STB Access and Login
V I forgot the IP address for the STB.
The default IP address is 192.168.1.1. Use the System Setup menu to check the current IP
address (see Section 2.2.4 on page 24).
V I forgot the password for the Advanced menus.
1 The default password is 123456.
V I cannot see or access the Login menu.
1 Make sure the LEDs are behaving as expected. See the Quick Start Guide and Section
1.2 on page 18.
2 If the problem continues, contact the vendor.