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CUSTOMER SUPPORT AND WARRANTY
1. Customer Support
For installation, usage and repair assistance for both the Warranty and post-
Warranty periods, go to http://www.avayon.com/support to access customer
support.
2. Warranty
AVAYON Technologies, Inc.
DVD/DivX Player One-Year Limited Warranty
NOTE: BEFORE YOU CONTACT AVAYON FOR WARRANTY SUPPORT
PLEASE READ YOUR USER MANUAL.
Players purchased from AVAYON in the United States are warranted to be
free from defects in materials or workmanship for a period of one (1) year
(“Warranty Period”) from the date of their original retail purchase (“Effective
Date”). If the player fails to conform to this warranty, AVAYON will repair the
Player using new or refurbished parts or replace the entire Player with a new
or refurbished Player.
TO ENSURE WARRANTY SERVICE, KEEP THE DATED SALES RECEIPT
AS EVIDENCE OF THE PURCHASE DATE. Also, be sure to register for
warranty either through returning the completed mail-in card found in the
shipment box or on line at
www.ayayon.com/support.
To obtain warranty service in the U. S., you must also go to
www.avayon.com/support and access customer support.
You will be required to provide the model, serial number,
and date of purchase.
AVAYON retains the right to assess all warranty claims and to determine if
damages are covered by this warranty. In case of a claim that is not covered
by the warranty, you will be contacted to determine if AVAYON should repair
the damage for a fee or if the player should be returned to you as received by
the service center.
During a period of ninety (90) days from the Effective Date, AVAYON will
provide service labor to repair a manufacturing defect at its designated
service center at no charge to you. If a defective part is replaced after ninety
(90) days from the Effective Date, you pay labor charges for the repair.
For one (1) year from the Effective Date, AVAYON will use new or refurbished
parts for repairs. Such replacement parts are warranted for the remaining
portion of the original Warranty Period.
During the Warranty Period, AVAYON will, at its option and sole discretion,
repair or replace defective parts, including replacement of the entire Player.
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