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Reference
95
Troubleshooting Tables
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Hearing A Program
What Is Happening Possible Reason What to Do
The receiver front panel Power light is
on and there is a good picture on the
TV set, but you do not hear any
sound.
• You may have muted the
sound, or set the volume so
low that you cannot hear it.
• The audio connections may
not be properly connected.
• You have selected Dolby
Digital Only when there is no
Dolby Digital soundtrack.
• Check the volume level on the TV or audio
device. Turn off the mute or turn up the
volume, as required.
• Check the audio connectors and cables
from the receiver to the TV or the sound
system.
• Check the TV speakers or the sound
system.
• In the Dolby Digital menu, select Dolby
Digital/PCM for the audio output. If your
decoder/amplifier will not accept Linear
PCM digital input, use the analog
connections instead.
You hear a foreign language with a
program.
• You may have set the receiver
to select an alternate audio
language. The program may
be in a foreign language.
• Use the Alternate Audio Language menu
to select the language that you prefer.
Telephone for Voice/Data/FAX
What Is Happening Possible Reason What to Do
While you are making a
telephone call, you hear
“clicks.”
• The receiver may have tried to
call the Customer Service
Center to send Pay-Per-View
purchase information. When
the receiver found that the
telephone was busy, it
automatically disconnected.
• You do not have to do anything. You can always
use your telephone line, because the receiver
automatically hangs up if it finds the line is busy.
You pick up the telephone to
make a call, but you do not
hear a dial tone.
• The receiver was calling the
Customer Service Center to
send Pay-Per-View
information. When the
receiver found that the
telephone was busy, it
automatically disconnected.
• Hang up, and then pick up the telephone again to
get a dial tone.
Your computer or facsimile
(FAX) machine tries to send a
FAX or modem transmission,
but fails.
• The receiver was calling the
Customer Service Center to
send Pay-Per-View
information. When the
receiver found that the
telephone was busy, it
automatically disconnected.
The FAX or modem found that
there was no dial tone, and
cancelled the transmission.
• Re-send the FAX or modem transmission.