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Appendix
108
Residential Customer Agreement
D. If we use a collection agency or attorney to collect any money you owe us or to assert any other right which we
may have against you, you agree to pay the reasonable costs of collection or other action. These costs might
include, but are not limited to, the costs of a collection agency, reasonable attorney's fees and court costs. If there
are billing errors or other requests for credit, you may contact our Customer Service Center by telephone or in
writing. You must contact us within twenty (20) days after the date you receive the billing statement for which you are
seeking corrections. Failure to timely notify us of a dispute shall constitute your acceptance of the corresponding bill.
Undisputed portions of a billing statement must be paid before the next billing statement is issued to avoid an
administrative fee for late payment. All payments for Services must be made directly by you to us. DISH Network
shall have no obligation to provide Services for which payment is made by you or on your behalf to a third party.
E. In addition to (and without limitation of) any amounts due for your Services, you agree to pay the fees referenced
below ("Fees") if and when applicable and as such fees may be changed at any time and from time to time. DISH
Network reserves the right to increase these Fees or add additional Fees at any time and from time to time, in our
sole discretion upon notice to you. Such notice may be provided by mail, on your bill, by telephone or by any other
reasonable means.
Additional Outlet Programming Access Fee
(monthly, per additional tuner or receiver): $4.99
Change of Programming Service Fee: $5.00
Duplicate Billing Statement Fee: $2.00
DISH Network DVR Service Fee
(monthly per Digital Video Recording receiver): $4.98
Late Payment Fee: $5.00
Ledger Request Fee: $5.00
Live Operator Payment Fee: $5.00
Offset Fee: $2.00
Overnight Delivery Fee: $18.00
Pay-Per-View Automated Fee: $1.00
Pay-Per-View Live Operator Fee: $5.00
Reconnect Fee: $25.00
Returned Payment Fee: $10.00
Service Access Fee (monthly): $5.00
Smart Card Replacement Fee: $50.00
3. CANCELLATION OF SERVICE
A. Your Services will continue until cancelled as provided for herein. Your subscription will be automatically renewed
unless and until you contact us to cancel it as provided for in the next paragraph.
B. You have the right to cancel your Services for any reason and at any time by notifying us via telephone, via e-mail
or in writing, at the phone number, e-mail address or mailing address set forth on the first page of this Agreement.
Please be aware that certain promotions have a minimum term agreement and if you cancel your service prior to the
expiration of that term agreement, certain early termination or cancellation fees may apply.
C. DISH Network has the right to disconnect your Services at any time without providing notice to you if: (i) you fail to
pay any bill when it is due; (ii) we receive confirmation that you have received Services, or any part of Services
without paying for them; (iii) you otherwise violate the terms and conditions of this Agreement or any promotion
agreement; (iv) you transfer, encumber or relocate your Equipment (unless you relocate such equipment as part of a
residential move into an area that can receive Programming); (v) you assign or attempt to assign any of your rights,
duties or obligations under the terms and conditions of this Agreement or any promotion agreement; (vi) you are
receiving applicable services from a third party billing agent and become ineligible for such services; or (vii) any act
of bankruptcy on your part or the commencement of bankruptcy proceedings against you.
D. If your Services are canceled or disconnected for any reason, you are still responsible for payment of all
outstanding balances accrued, including without limitation any applicable Fees.
E. You understand that, except in certain limited circumstances, charges for Services, once charged to your account,
are nonrefundable and no refunds or credits will be provided in connection with the cancellation of subscriptions. If
you received a discounted price in exchange for your agreement to pay for your Services on a multi-month basis,
and you cancel your Services prior to the expiration of your multi-month subscription, you understand and agree that
you are not entitled to any refund or credit for the unused portions of your multi-month subscription and that we may
retain any prepaid monies as liquidated damages.
4. EQUIPMENT
A. In order to receive Services it will be necessary for you to purchase or lease certain reception equipment
consisting primarily of a DISH Network compatible satellite receiver(s), satellite antenna(s), low noise block
converter(s) with integrated feed(s) ("LNBFs") and remote control(s) (collectively, "Equipment"). Receiver(s)
provided to you may also be equipped with a conditional access card ("Smart Card") inserted into a slot in such
receiver. Not all receivers with a Smart Card slot require Smart Cards for proper authorization. Smart Cards remain