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Appendix D - Help
HELP
This Chapter provides customer support information, as well as a list of frequently
asked questions, technical specifications, and the product warranty.
TROUBLESHOOTING
The chart below will help you solve common challenges with your DVD+VCR. If
you don’t find the answers you need here, you can contact our Customer Service
Department as follows:
SYMPTOM SOLUTION(S)
Cannot access Setup menu. • Stop the DVD player. You cannot access the
Setup menu while a disc is playing.
No sound from speakers. • Connect the DVD+VCR to a Dolby Digital-ready
amplifier. You cannot connect speakers directly
to the analog audio outputs because the unit
does not have a built-in amplifier.
TV only shows Go-Video screen. • Connect the Composite and S-Video outputs to
separate inputs on your television. If your
television has one set of inputs for both S-Video
and Composite, then the S-Video will override
the Composite input.
Cannot play other regional DVDs. • The DVD-VCR will play Region 1 encoded discs
only.
Cannot record on DVD deck. • The DVD deck does not allow recording.
Can I connect to surround sound system? • Yes, you can connect the DVD+VCR to an
audio/video receiver or amplifier using the
coaxial or optical digital outputs or analog
outputs.
What types of discs can I play? • DVD Video, CD Digital Audio and CD Video.
Picture has black bars. • Make sure your TV Aspect Ratio is set properly
to 4:3 or 16:9; see page 45.
• Aspect ratios vary from disc to disc. The specific
DVD may not offer a 4:3 full-screen version.
Auto Setup did not find all channels. • If a cable box/satellite receiver is connected,
the DVD+VCR will only find the cable box
output channel. Use the alternative cable box
hookup on page 36.
No audio when playing VHS tapes. • You may be watching video from the S-Video or
Component video output. Use the RF or Line
connection to play VHS tapes; see page 2.
No picture. • Press TV/VCR until the VCR indicator lights on
the front panel display.
• Set Channel Switch to channel 4.
D
APPENDIX
Phone: 1-800-SENSORY
Office hours: Monday-Friday, 7:30 a.m. to 9:00 p.m. MST
E-Mail: “dvdhelp@sensoryscience.com”
Web: “www.govideo.com” or
“www.sensoryscience.com”