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Troubleshooting
Before contacting your local service dealer, please make sure you refer to the following guide. If the TV
does not work normally after completing the following trouble shooting, please contact your local TV
distributor or service centre.
(1) No message is displayed on the front panel or the TV has no power.
- Check the main power cable and make sure it is plugged into a suitable power outlet.
- Check that the mains supply is switched on.
- Check that the power switch is on at the TV (where applicable)
- Connect the power cable to a different power outlet.
(2) No picture
- Make sure that the TV is power on and in operation mode (press STANDBY button).
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from both ends and reconnect.
- Make sure that the antenna line is properly connected to the TV.
- Check the brightness level of the TV.
- Check if the channel is currently on air. Contact the broadcaster to ensure that the channel is
running.
(3) Poor picture & sound quality
- Install the antenna in an obstacle-free place.
- Make sure there is no mobile phone or microwave oven near the TV.
- Use 75 coaxial cable when connecting TV and antenna.
- When the 1080i video input signal is displayed on the TV screen through the Component or
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(4) No or poor sound
- Check that your AV cable is connected correctly.
- Check the volume levels of your TV.
- Check if the TV is on mute.
- Check audio type or soundtrack option.
(5) Remote Control does not operate.
- To control the TV, the top end of the remote control should point directly towards the receiving
part of the TV.
- Remove and reinsert the batteries in the remote control.
- Replace the batteries in the remote control for a new set.
(6) Cannot watch scrambled channel.
- Check that you have the appropriate Smartcard or CAM. Reinsert the Smartcard or CAM and
make sure it initializes correctly.
- Check in the menu that the TV is detecting the Smartcard or CAM.
- Check in the menu that you have a valid and working subscription to the channels you wish to
view.
- Ensure that the Smartcard or CAM is not damaged.
(7) Cannot make reservations.
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- Check that the TV is switched on at the time of the reservation.
(8) No password information is given.
- The default password is always 0000.
(9) Channel search does not work.
- Check that your antenna is connected correctly.
(10) Cannot update new software.
- You can get an update. If the TV does not show a message requesting update, that means no
software is available.
(11) Cannot watch pay channels.
- Check in the menu that you have a valid and working subscription to the channels you wish to
view.
- Contact your network operator for more information.
Troubleshooting