KVH Industries eTrac Satellite TV System User Manual


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4 Troubleshooting and Maintenance
When properly installed the eTrac system needs no maintenance. After approximately
10 years, an internal battery will need to be replaced and the antenna should be
serviced.
4.1 Warranty/Service Information
For information on KVH warranty, repair, and liability policies, please refer to the
complete KVH warranty statement provided at the end of this manual. If you have
any questions, please call your local authorized dealer/installer or contact KVH
directly.
4.2 Handling Precautions
• Do not expose the Antenna Unit’s seam (the blue styling gasket) or
connector to high-pressure water jets.
• Exposure to chemicals containing alkalis may result in physical
degradation of the Antenna Unit.
• Do not expose the Antenna Unit to acid-curing silicone.
• Avoid contact with harsh solvents.
KVH recommends that you do not paint the Antenna Unit as it can result in signal
degradation. If it is absolutely necessary to paint the Antenna Unit, be sure to use
water-based paints or paint systems based on mild solvents.
4.3 Return Authorization
A Return Material Authorization (RMA) is required prior to returning the product to
KVH Industries. Please call our Technical Support Department at +1 401 847-3327 or
send an e-mail to techs@kvh.com to obtain the RMA number. Write the number in
large, clear characters on the outside of the box. To avoid misunderstandings and
confusion, shipments without an RMA number clearly visible on the outside box will
be refused and returned to you at your expense. If possible, use the original box and
packing material to protect the equipment from damage in shipment. KVH assumes
no responsibility for warranty shipments from the customer to the factory if not
shipped in the manner prescribed above.
TroubleshootingandMaintenance
4-134-0002Rev.D
Beforereturningtheproduct,besuretoobtainanRMA number
fromKVH’sTechnicalSupportDepartmentandwritethenumberon
theoutsideofthebox.ShipmentsreceivedwithoutanRMA number
willbereturnedtoyouatyourexpense.
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