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If using wireless broadband connection:
• Make sure the Recorder is receiving an IP address. On the Start
menu, select Settings > System Information and conrm there is
an IP address and that the IP address is correct.
• Make sure your network settings are correct. On the Start menu,
select Settings > Phone and Network Setup.
• Make sure your broadband serivce is working. If other devices such
as a computer in your home also connect to your broadband service,
check to make sure you have service from those devices. If not,
contact your broadband service provider for more information.
If using a dial-up connection:
• Make sure your phone line is connected to the back of the Recorder
and to a phone jack.
• Make sure your phone service is working. Try to make a phone call
using the same phone line.
• Make sure there are no messages waiting signals on your phone line.
• Make sure your dial-up settings are correct. On the Start menu,
select Settings > Phone and Network Setup.
If you switched your connection from dial-up or wireless to wired
(Ethernet) and cannot connect to the service:
1. Check for the Recorder IP address. On the Start menu, select
Settings > Settings > System Information. Write down the
IP address.
2. Go to a computer connected to your network. Open a command
window (on the Start menu in Windows
®
XP, select Run and then
type cmd and select OK), type ping followed by the IP address
for the Recorder and press ENTER. If the request fails, then there
is a network error. See your network documentation for more
information.
• Your subscription may have expired. Visit www.
microsoftprogramguide.com to determine the status of your
subscription. To continue to receive Guide listings and schedule
recordings of your favorite shows, the Recorder must be connected
the Microsoft Program Guide service. Try connecting again. To
connect again, download the Guide listings. On the Start menu,
select Settings > Guide Settings > Get Latest Guide Listings and
then select Download Now.