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Issue
Cannot change channels or
the cable set-top box or
satellite set-top box
changes to the wrong
channel.
Solution
The IR control cable may not be properly positioned or the IR settings
for the remote may be incorrect.
Make sure:
• The cable set-top box or satellite set-top box is turned on. The
set-top box must be left on at all times. If not, the Recorder cannot
change channels and cannot record TV shows you schedule.
• The IR control cable is properly positioned in front of the IR receiver
on the digital cable or satellite set-top box. If you are not sure, check
the documentation for you digital cable or satellite service.
For more information, see The IR control cable and the Serial Data
Control Cable.
• The IR control cable is connected to the IR port on the back of the
Recorder.
• The IR settings for the cable set-top box or satellite set-top box are
correct. These settings include the remote control code for the cable
set-top box or the satellite set-top box and the speed of the remote
control signal. If the remote control code is incorrect, incorrect codes
may be sent to change the channels. If the speed for sending codes
to the set-top box is incorrect, the set-top box may try to change
channels incorrectly. Or, the Recorder may need to send an ENTER or
OK code to set-top box after you enter a channel change. To change
these settings, run Setup again. On the Start menu, select Settings >
Guide Settings > Setup TV Signal and Guide. For additional
information about the cable set-top box or satellite set-top box,
contact the manufacturer or the TV service provider.
• Some cable set-top boxes and satellite set-top boxes require you
to press the OK or ENTER button on the remote control when
you enter a channel you want to change to. Make sure you have
correctly selected this option when you setup the Recorder. For more
information, see section 5. Wiring Setup and TV Service Provider
in Setup the Recorder.