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D Note
• Do not attempt to repair the Blu-ray Disc™ Player yourself. This may cause severe injury, irreparable damage to your
Blu-ray Disc™ Player and void your warranty.
• Please have available your Blu-ray Disc™ Player model and serial number before contacting us. These numbers are
available on the cabinet, as well as on the packaging.
Cannot use the wireless connection. Once you have activated the wireless connection please wait 30 seconds
for the connection to be established after Turning On the unit, before
trying to access network features such as BD-Live™, DLNA home network
server and the third-party network services.
If appears in the upper left corner of the Home Menu screen, this unit
is connected to an Access Point. Please contact your ISP for further
assistance when you cannot access BD-Live™ or network services.
Cannot connect to the network while my PC
is connected to the network.
Check the content of your Internet service contract to see if your Internet
Service Provider prevents multiple terminals connecting at the same time.
Cannot use the BD-Live™ function or
download of data does not perform properly.
Connect a USB Memory Stick before inserting the disc.
Connect a USB Memory Stick with enough capacity (1GB or more of
available memory).
Check to see if the USB Memory Stick is properly connected.
Folder or files stored on DLNA home media
server are not displayed in the file list or files
do not play back.
Check the settings on your home media server. (Refer to the user manual
of the home media server.)
Check the network connection and settings.
Cannot use Netflix feature. Netflix is only available in the United States.
Check to see if the network connection is properly made.
Visit
on your PC and become a Netflix member.
Cannot add Movies or TV episodes to the
instant Queue.
Visit
on your PC.
You may add from the player or visit
and login to your account
by web.
The picture quality of a Netflix streaming
movie does not improve even though my
Internet connection speed improved during
playback.
The picture quality does not change during playback.
The picture quality differs based on the Internet connection speed at the
time the streaming movie is loading.
The picture quality of Netflix streaming
movie is poor.
Check your Internet connection speed.
Contact your Internet service provider. (You may need to improve the
broadband speed.)
Netflix streaming movie often stops or starts
buffering during playback.
Contact your Internet service provider. (You may need to improve the
broadband speed.)
Cannot use the VUDU service. VUDU is only available in the United States.
Check to see if the network connection is properly made.
Cannot rent or buy Movies / TV shows on
VUDU.
You need to activate the VUDU account.
Log into your account at
and check your payment
information.
The picture quality of VUDU movie is poor. Check your Internet connection speed. You need speeds of at least 9 Mbps
to this player for high quality uninterrupted playback.
VUDU movie often stops or starts buffering
during playback.
Check your Internet speed. The following are the required connection
speeds for picture quality for uninterrupted streaming. SD quality (1 Mbps -
2 Mbps), HD quality (2.25 Mbps - 4.5 Mbps), HDX quality (4.5 Mbps -
9 Mbps). Please confirm your Internet environment on
Can not use the YouTube™ service. Check to see if the network connection is properly made.
The picture quality of the YouTube™ video
is poor.
You may experience frequent buffering, distorted pictures or no picture at
all depending on your network environment and Internet traffic.
The picture and sound quality differ depending on the Internet service provider.
Problem Tip
netflix.com/magnavox
netflix.com
netflix.com
http://my.vudu.com
www.vudu.com