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38 MatrixPRO 12x - 12 Input Matrix Switcher Manual # 26-0301000-00 / Revision C
Folsom Research Warranty
All video products are designed and tested to the highest quality standards and are backed by a full 3-year parts and
labor warranty. Warranties are effective upon delivery date to customer and are non-transferable. Folsom Research,
Inc. warranties are only valid to the original purchaser/owner. Warranty related repairs include parts and labor, but do
not include faults resulting from user negligence, special modifications, lightning strikes, abuse (drop/crush), and/or
other unusual damages.
The customer shall pay shipping charges when unit is returned for repair. Folsom Research will cover shipping
charges for return shipments to customers.
Return Material Authorization (RMA)
In the unlikely event that a product is required to return for repair, please call 888-414-7226 and ask for a Sales
Engineer to receive a Return Merchandise Authorization number (RMA).
RMA Conditions:
a) Prior to returning any item, you must receive a Return Merchandise Authorization (RMA) number.
b) All RMA numbers must appear on their return-shipping label.
c) RMA numbers are valid for ten (10) days from issue date.
d) All shipping and insurance charges on all RMA's must be prepaid by the customer
Folsom Research Contact Information
Sales Contact Information
Direct Sales Line: 916-859-2505
Toll Free Line: 888-414-7226
E-mail: sales@folsom.com
Technical Support Information
Tech Line: 888-414-7226 (Monday – Friday, 8 - 5 pm PST)
John Orr: 916-802-6867 (24hours/7days)
Chris Prosio: 916-719-6867 (24hours/7days)
E-mail: support@folsom.com
General Company Information
Folsom Research, Inc.
11101 Trade Center Drive
Rancho Cordova, CA 95670
Toll Free: 888-414-7226
Tel: 916-859-2500
Fax: 916-859-2515
Web Address: www.folsom.com
Folsom Research Europe
Folsom Research BV
Chrimiumweg 111
3812 NM Amersfoort
The Netherlands
T: +31 521 522737
F: +31 521 522775
M: +31 6 20005591
Email: saleseurope@folsom.com
Hours of operation are Monday through Friday 0900 to 1800 (GMT +1)