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94 Chapter 7. Troubleshooting
General TV Operation
Symptom Suggested Solution
26. The message “Lamp will soon exceed...” keeps
displaying after the lamp has been replaced.
Reset the lamp reminder in the setup menu.
27. NetCommand unable to learn specific device
keys.
• Device does not use IR format for remote control signal. ITT and RF formats
cannot be learned.
• Room lighting may affect the signal. Have the remotes very close (6 inches or
less) to the TV during Learning.
• If using a Mitsubishi remote control, make sure slide switch is not set to TV
position.
• Some, but not all, device key functions can be learned by NetCommand. For
example, POWER and PLAY may be learned, but other functions may not
• The signal from the remote control ay not be strong enough. Insert fresh batteries
and try Learning again.
Picture
Symptom Suggested Solution
1. PIP does not display a picture.
• Make sure the V-Chip lock is off.
• Not all inputs can be displayed as a PIP.
2. Digital channels do not appear in PIP. Normal PIP operation.
3. There is a large black or gray rectangle on the
screen.
The TV’s analog closed captioning has been set to “text”
mode in the Captions menu. Turn off because there is no text
information being broadcast.
4. You cannot see a picture when playing a VHS
tape.
• Display the Device Selection menu and select the correct VCR.
• Check your VCR’s owner’s guide for further troubleshooting.
5. When viewing a stopped VCR, white lines are
rolling on the screen.
• Turn off video mute for the VCR.
• Begin playing the tape.
• Change the VCR input to the antenna input.
6. Screen is black when trying to view digital
channels or IEEE 1394 device.
The PerfectColor™ color balance has been incorrectly set.
Press VIDEO repeatedly until you see the PerfectColor option
and press ENTER.
7. A program recorded on your widescreen TV is
distorted when played on a 4:3 TV.
TV was set to Anamorphic when program was recorded.
Record programs in Cropped mode if playing back on a 4:3 TV.
Open the Record menu and select Cropped before making such
a recording.
8. Cannot see a picture from a DV Camcorder. DV formatting was not detected during automatic discovery,
so you must specify it manually. Open the Edit NetCommand
screen, select Change, then select the camcorder, Add, and in
the Name for 1394 Device screen, check mark the DV box.
9. DVCR analog/digital problems. If the tape is currently playing but no picture displays, there may
be a mismatch of the media with the display. Press DEVICE to
display the Device Selection menu. Press ENTER for the DVCR
device. If digital is selected, try analog, or if analog is selected,
try digital.