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Troubleshooting
Problem Possible Solution
1. The TV remote control does not work. • Check that the batteries are installed correctly.
• Check that the selected switch is set to “TV”.
• Be no further than 20 feet from the TV when using the remote control.
2. The TV takes several seconds to respond to
channel commands.
• Press ENTER after a channel number to avoid delays.
• Use the three digit number, i.e 002 for channel 2.
3. You cannot access a channel. • Use number keys instead of CHANNEL up/down.
• Be sure the channel you want to view is in memory.
• Check that the TV is turned to the correct input source for that
channel, by pressing the INPUT button.
• Make sure the V-Chip Lock is not set (pages 44-45).
4. On-screen displays appear each time you
change a function.
• This is part of normal TV operation.
5. The TV cannot be programmed to turn on
automatically.
• The TV may be locked.
• The clock may not be set.
6. There is no sound even when the volume is
turned up.
• Check to see if the MUTE button is on.
• The TV’s “Listen to:” setting may be set to SAP.
• Check that “TV Speakers” setting is On.
7. You have forgotten your lock passcode. • See Appendix A, Bypassing the V-Chip Lock (page 57).
8. Connected devices do not work correctly
when the TV is off.
• Energy mode has been set to Low. Change to Standard (page 36).
9. Lamp indicator light is a constant red. • Turn the TV off for at least 2 minutes. Turn back on. If light is still
red, the lamp has failed, replace it. See Appendix F for lamp
replacement information.
10. Lamp indicator light is a constant yellow. • Lamp’s elapsed time has exceeded 5,000 hours. Purchase a new
lamp. See Appendix F for lamp replacement information.
11. Lamp indicator light is a flashing yellow. • Lamp cover door is open or lamp cartridge is not secure. See
Appendix F for lamp replacement information.
12. Status indicator light is a constant yellow. • Operating temperature or room temperature has exceeded proper
levels. Clean the TV’s dust filter or cool the room. See AppendixE
for filter cleaning information.
13. Status indicator light is a constant/flashing
red.
• Service is required. Contact your dealer or a Mitsubishi Authorized
Service Center to arrange for a service evaluation listings of
Mitsubishi Authorized Service locations can be obtained from our
web site, www.mitsubishi-tv.com or by calling 1-800-332-2119.
14. PIP does not display a picture. • Make sure the V-Chip Lock is not set (page 44-45).
• Not all inputs can be displayed as a PIP (page 20).
15. The sound does not match the screen
picture.
• The TV’s “Listen to:” setting may be set to SAP.
• If using stereo or A/V receiver speakers, check input selection on the
stereo or A/V receiver.
• If using stereo or A/V receiver, check that AUDIO is from MONITOR
OUT on TV’s back panel.
16. There is a large black or gray rectangle on
the screen.
• TV closed captioning has been set to “text” mode, but no text
information is being broadcast. Turn Off in the CAPTIONS menu
(page 38).
17. Picture is out of focus. • Check the Sharpness settings (page 52).
18. You cannot see a picture when you play a
VCR tape.
• If you connected your VCR with A/V cables, use the INPUT button to
select the Input source (INPUT-1, INPUT-2, or INPUT-3) that the VCR
is connected to.
• Check your VCRs owner’s guide for further troubleshooting.