Filter
Top Products
Troubleshoot
46
This section addresses issues related to operating the Moxi 3012.
Audio and video problems
The following procedures address connectivity and configuration
issues between your cable connection, TV, and the Moxi 3012.
No video displayed
1. Check the cabling between the Moxi 3012 and the TV to make sure
it is connected correctly and securely.
2. Verify that the TV has the proper video settings (line 1, channel 3, S-
Video, and so on).
3. Verify that the V-Chip in the TV is disabled. Instead, use the parental
controls on the Moxi 3012 to control viewing.
Use the front panel controls to manually set the video resolution.
1. Press the Up arrow and Menu button for three seconds.
2. Press the Left or Right arrows twice to cycle through the options,
and then press OK to choose the selected resolution option.
3. At the video display prompt on your TV, use the Up and Down
arrows to select Yes or No, and then press OK to make your selec
-
tion.
Static on screen or poor picture quality
1. Make sure the Moxi 3012 and the TV are turned on.
2. Check that all cables are connected to the proper ports and are
secure.
3. Verify that the TV is set to the correct video input.
4. Verify that the TV displays video without being connected to the
Moxi 3012. If not, this can indicate a problem with the signal, wiring,
or MSO.
TV audio and video out-of-sync
1. For TVs that have their own audio output, connect both the audio
and video from the Moxi 3012 to the TV (using cables of your choos
-
ing, such as HDMI, component, and so forth).
2. Then connect the TV's audio output to the audio device. This way,
the TV applies the same delay to both, and synchronization is
restored.
3. Reset the Moxi 3012 by pressing and holding the reset button until
the LED display begins to change (starting with 0000). Allow about
five minutes for the system to start.
Cannot change TV channels
1. Check the cabling between the Moxi 3012 and the TV.
2. Begin recording live TV, and then try changing the channel.
3. Make sure the remote has fresh batteries.
4. Try using the front panel to change channels.