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Troubleshoot
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5
5. Make sure the remote is programmed correctly for your TV and is set
to the proper device mode. (See
Use and program the remote on
page 13 for more information.)
Remote or front panel control
problems
Cannot control the Moxi 3012 using front
panel buttons
Try using the Moxi remote. If it works, call customer service for a
replacement Moxi.
Cannot control TV using the remote
You cannot control the Moxi Menu using the remote control; how-
ever, the Moxi 3012 front panel control buttons work.
• Make sure the remote has fresh batteries.
• Check the line of sight between the remote and the front of the
Moxi 3012
for obstructions.
• If the Moxi 3012 responds sluggishly or intermittently to remote
control key presses, the problem may be caused by the TV. Some
TVs, including those with backlight systems, emit a frequency
that interferes with the frequency used by the remote control.
Try relocating the TV or the Moxi 3012
so that the Moxi 3012 is
well behind the TV.
External hard drive issues
Use the following tips if you experience issues with your external hard
drive.
Recovering corrupted programs
The Moxi 3012 may prompt you to reformat an external hard drive
that has already been formatted for use with the Moxi 3012
and con-
tains recorded programs. Your recordings may be recoverable.
1. When the message appears, select Close to dismiss the message.
2. Turn off the external hard drive and the Moxi 3012, and then restart
them both.
3. Wait until all disk activity stops. This may take several minutes but it
indicates that the Moxi 3012 is attempting to resolve the corrupt
data.
4. Check the Recorded TV category for recovered recordings. If they
do not appear, repeat this procedure once more. If they still do not
appear, the recordings are corrupt and the external hard drive must
be reformatted.