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Troubleshooting
If you have any trouble using your DV-SP404/DV-SP404E, check the following table for possible causes and remedies.
If you still can’t resolve the issue yourself, please contact your Onkyo dealer.
Symptoms Causes Remedies
DVD Player
Can’t turn on the DV-
SP404/DV-SP404E?
The power cord is not connected.
Connect the power cord to a suitable wall outlet
(page 23).
External interference is affecting the DV-
SP404/DV-SP404E’s digital circuitry.
Turn off the DV-SP404/DV-SP404E, wait five sec-
onds, then try turning it on again. If that fails, dis-
connect the power cord from the wall outlet, wait
five seconds, reconnect it, then try turning it on
again.
The disc tray won’t
close properly?
The disc is not centered in the disc tray.
Place the disc in the center of the disc tray
(page 26).
The disc is dirty. Remove the disc and clean it (page 10).
Can’t start playback?
No disc is loaded. Load a disc (page 26).
The disc cannot be played because it’s
incompatible.
Use only compatible discs (page 8).
The disc is upside down. Load the disc the correct way up (page 26).
The disc is not centered in the disc tray.
Place the disc in the center of the disc tray
(page 26).
The disc is dirty. Remove the disc and clean it (page 10).
The disc uses parental lock and the Paren-
tal Lock function is on.
Turn off the Parental Lock function (page 46).
The DVD-Video disc is intended for use
in another region.
If the region number on the disc does not match
the region number on the DV-SP404/DV-SP404E,
the disc can’t be played (page 50).
The picture distorts
occasionally?
The disc is dirty. Remove the disc and clean it (page 10).
You’re using the Fast Forward or Fast
Reverse function.
A little picture distortion may occur when using
these functions. This is normal.
Picture instability or
noise?
The DV-SP404/DV-SP404E is connected
to your TV via a VCR or other video
equipment and a copy-protection system
is affecting the picture.
Connect the DV-SP404/DV-SP404E directly to
your TV (page 18).
No picture?
The wrong input source is selected on
your TV.
On your TV, select the input to which the DV-
SP404/DV-SP404E is connected.
The video cable is not connected properly.
Check the video cable and correct as necessary
(page 18).
Settings are not saved?
If there’s a power failure, or the power
cord is disconnected inadvertently, any
settings are lost.
Before you disconnect the power cord, set the DV-
SP404/DV-SP404E to Standby by pressing the
[STANDBY/ON] button, and wait until “OFF”
has disappeared from the display.
Brightness is unstable
or the picture is noisy?
The DV-SP404/DV-SP404E is connected
to your TV via a VCR or other video
equipment and a copy-protection system
is affecting the picture.
Connect the DV-SP404/DV-SP404E directly to
your TV (page 18).
Your TV doesn’t support progressive
scanning.
Reset the DV-SP404/DV-SP404E to its initial set-
tings (page 42).
Chapters or tracks don’t
play in the correct
order?
You are using repeat playback, program
playback, or random playback.
Select normal playback (pages 34–36).
Buttons on the DV-
SP404/DV-SP404E and
remote controller don’t
work?
Power supply voltage fluctuations and
other anomalies, such as static electricity,
can interfere with normal operation.
Turn off the DV-SP404/DV-SP404E, wait five sec-
onds, then turn it on again. If that doesn’t resolve
the issue, disconnect the power cord from the wall
outlet, wait five seconds, reconnect it, then try
again.
DV-SP404.404E_En.book Page 54 Wednesday, June 7, 2006 1:50 PM