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ROUBLESHOOTING
Troubleshooting
Before requesting service for this unit, check the table below for a possible cause of the problem you are
experiencing. Some simple checks or a minor adjustment on your part may eliminate the problem and
restore proper operation.
If you are in doubt about some of the check points, or if the remedies indicated in the table do not solve the
problem, consult your dealer or call 1-888-726-2377 for assistance.
Symptom Remedy
No power
Check that the AC power cord is securely plugged into the AC IN jack.
Check that the AC power plug is securely plugged into the power outlet.
No reception
•Check that equipment is connected properly.
•Make sure that the Satellite Dish unit is properly mounted and installed.
•Check that antenna is properly installed and oriented.
•Check that the antenna or cable wire is connected properly.
No picture
•Check that equipment is connected properly.
•Check if the channel is available.
No sound Check that equipment is connected properly.
The remote control is not responding
•Check that the batteries are installed with the correct polarities (+ and -).
•The batteries are depleted: Replace them with new ones.
•Point the remote control unit at the remote control sensor and operate.
•Operate the remote control unit at a distance of not more than 23 feet (7
meters) from the remote control sensor.
•Remove any obstacles between the remote control unit and remote
control sensor.
The remote control is operational, but
the Digital Satellite Receiver is not
responding
•Check that the AC power plug is securely plugged into the power outlet.
•Make sure the Digital Satellite Receiver is on.
•Make sure the remote control is in SAT mode.
The remote control is operational, but
other component(s) are not responding
•Check that the AC power plug is securely plugged into the power outlet.
•Make sure the component(s) are on.
•Reprogram the remote control to make sure it is programmed properly
to operate the component(s).
•Make sure the remote control is in the proper component mode (i.e. TV,
VCR, DVD, etc.).
The ACTION button is not responding •Make sure the remote control is in SAT or TV mode.
No key operation (by the unit and/or
the remote control) is effective.
Set the POWER button to OFF and then back to ON. Alternatively, turn
off the power, disconnect the power plug and then reconnect it. (The
Digital Satellite Receiver may not be operating properly due to lightning,
static electricity or some other external factor).
No key operation is effective. OSD
reads: “Searching for Satellite Signal.
ODU (Satellite Dish) is momentarily disconnected from the Digital
Satellite Receiver. Alternatively, turn off the power, disconnect the power
plug and then reconnect it. (The Digital Satellite Receiver or the satellite
dish antenna may not be operating properly due to lightning, static
electricity or some other external factor).
VCR is not responding
•Check that the AC power plug is securely plugged into the power outlet.
•Check that equipment is connected properly.
•Make sure remote control is in VCR mode.
Timer does not work
•Make sure the clock is set.
•Check to see whether the timers have overlapping times programmed.
•Check if the timer did not reset to default settings.