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Problem Tip
GENERAL
Cannot connect to the network. Check if the LAN cable connection is properly made.
Turn on the modem or broadband router.
Check the network settings.
Check if the broadband router and/or modem is correctly connected.
Check the “BD-Live Setting”.
Cannot connect to the network
while my PC is connected to the
network.
Check the content of your Internet service contract to see if your Internet
Service Provider prevents multiple terminals connecting at the same time.
The capacity of the SD card
decreased.
The data may be written to the SD card when a BD-video that supports the
virtual package is used and an SD card is in the slot.
MPEG-2 video and audio on the SD
card cannot be played back.
MPEG-2 is noncompliant on this unit.
The contents of the card cannot be
read.
The card is not compatible or the contents on the card may be damaged.
Turn off and then turn the unit on again.
Cannot use the BD-Live function or
download of data does not
perform properly.
Incert an SD card with enough space(1GB or more).
Check if an SD card is correctly inserted.
Cannot play back BD-video(BD-
ROM Profile 2.0).
Insert an SD card(1GB or more) which is formatted on this unit.
Some discs with BD-Live function require memory when playing back the
content.
Do not remove the card during playback.
Cannot use Netflix feature. Netflix is available only in the United States.
Check if the network connection is properly made.
Visit netflix.com/Philips
on your PC and become a Netflix member.
Cannot add movies or TV episodes
to the instant Queue.
Visit netflix.com
on your PC.
Adding movies or TV episodes on this unit is not available.
The picture quality of Netflix
streaming movie is poor.
Check the speed of your Internet connection.
Even though the speed of the
Internet connection improves
during playback, the picture quality
of Netflix streaming movie does not
improve.
The picture quality does not change during playback.
The picture quality differs depending on the speed of Internet connection
at the time of loading.
Cannot play back Internet radio. Check if the network connection is properly made.
Check the firewall setting of the modem or router.
For some stations, playback is not available on this unit.
Cannot play back the Internet radio
station in my favorite list.
The station is busy or no longer active.
Try again later.
The audio of Internet radio station
interrupted.
vTuner server, station or the Internet connection is busy.
The bit rate of the station is high.
The quality of Internet radio audio
is poor or noise occurs during
playback of Internet station.
The bit rate of the station is low.