Frequentlyaskedquestions38
Your HD recorder seems to be switching
off automatically after some time.
IfyourHDrecorderautomaticallygoesinto
standbymode(standbyindicatoronthefront
panellightsup),thisisduetotheEcomode.
TheEcomodeissetto3hours,bydefault
(environmentallyfriendlyproduct).Tomodify
it,gotoMenu > Settings > Preferences >
Automatic Eco mode,andchooseadifferent
value. See page 30.
Your remote control is not working.
• Makesurethatyoupointyourremote
controldirectlyatyourHDrecorderand
thatnothingisbetweenitandyourHD
recorder.ThestandbyindicatoronyourHD
recorder’sfrontpanelshouldasheachtime
youpressaremotecontrolbutton.
• Checkthebatteriesandreplacethem,if
necessary.
The picture is not displayed on your
HDTV and an HDCP authentication error
is displayed.
YourHDTVdoesnotsupportHDCP,which
allowsyourHDrecordertotransmitfull-
resolutionvideotoyourHDTV.Asaresult,the
HDMIoutputdisplaysamessagemaskingthe
video,whichasksyouforchangingtheresolution
downto576p(seepage23-Resbutton).
The picture seems to be stretched or
squashed.
ChecktheTV formatsettingunderDigital
output or Analog output(Main > Settings
> Preferences).Alternatively,pressthepicture
formatbutton onyourremotecontrolto
scrollthroughthedifferentsettings.
AlsorefertoyourTV’susermanual.
Your HD recorder displays ‘err’ on the
front-panel display when you plug in a
USB memory stick.
ReformatyourUSBmemorystickusinga
computer.EnsurethatthelesystemisFAT16or
FAT32.
You cannot nd all the channels you think
should be available.
RetuneyourHDrecorder(seepage31).
Alternatively,resetyourHDrecordertoits
factorydefaultsettings(seepage32)and
proceedwiththerstinstallationsetup.
Note
Duringtherstinstallation,yourchoiceofthe
networkmayaffectthenumberofinstalled
channels.
You cannot nd any HD channels.
Initially,HDprogrammesareavailableon
channels50and51.Switchtothesechannels.
NotethattheHDindicatoronthefrontpanel
ofyourHDrecorderlightsupwhilewatchingan
HDchannel.
Digitalterrestrialbroadcastingisprogressing
intheUK.Asdigitalswitchoverhappens,the
numberofdigitalchannelsavailableineach
regionmayalsoincrease.Pleasevisitoneofthe
followingwebsitestondoutwhenthedigital
switchoverisscheduledforyourarea:
www.digitaluk.co.uk
www.freeview.co.uk/availability(coverage
checkerforHD)
Your HD recorder seems to lock up or get
stuck while retuning it to search for new
channels.
InpartsofthecountrywheretheanalogueTV
serviceshavealreadybeenswitchedoff,thetime
takentoretunecanincrease.Thisisbecause
yourHDrecorderscansforallthetransmitters
inyourarea,whichcantakeupto15minutes.
Pleasewaitfortheretunetocomplete.Thisis
notafault.