39Frequentlyaskedquestions
ENGLISH
You cannot nd all the channels you think
should be available even after retuning
your HD recorder.
• Themissingchannelsmaynotbeavailable
inyourarea.Checkyourcoverageonthe
Freeviewwebsite:www.freeview.co.uk.
• Yourantennamayneedtobeupgraded
(signalpower,position,orientationorcabling).
• Asignalboostermaybettedonyour
antenna.Considerhavingthisremovedas
ampliersarenormallynotrequiredafter
thedigitalswitchover.Toohighasignallevel
cancauseyourHDrecordertoskipsome
channels.
• Someearlydigitalreceiversmanufactured
priorto2004supportonlythe2Kmode
ofdigitaltransmissions.Aspartofthe
digitalswitchover,theUKFreeviewTV
platformwillbeupgradedtoamorerobust
transmissionstandard.Thechangein
transmissionstandardhasbeenauthorised
byOFCOMandthenewstandardis
supportedbyproductsthathavethe“Digital
Tick”.
• IfyouhaveaSKYbox,switchittostandby
modeandthenretunetheterrestrial
receiver.Ifitthenreceivesallexpected
Freeviewchannels,thenthemodulator
needsadjustingonyourSkybox.Contact
Skytondouthowtoadjustthemodulator.
Your HD recorder found all the expected
channels after you retuned it. However,
when you turned on your HD recorder
the next day, the picture was breaking up
and some channels were missing.
YourHDrecorderhasanautomaticretuning
feature;thisallowsittokeepuptodatewith
minorservicechanges.However,whenthesignal
levelofnearbyrelaytransmittersarehighor
iftheantennasignalisbeingamplied,these
problemscanoccur.
Tosolvethisproblem:
• Turnofftheautomaticchannelupdates
featureofyourHDrecorder(seepage32).
• Removeanysignalampliersorboosters
thatarettedonyourantenna.Theseare
notrequiredafterthedigitalswitchover.
• Checkthatyourantennaisalignedproperly
andisamodeladaptedfordigitalsignal
receptioninyourarea.Ifyouarenotsure,
pleaseusetheservicesofarecognisedCAI
antennainstallationcompany.
You set a recording but your HD recorder
did not record what you wanted.
ChecktheTV guide or the Recordingsmenu
toseeifanalternateinstanceoftheprogramme
wasautomaticallyselectedduetoaconict.
Your hard disk is full with protected
recordings.
Removetheprotectiononyourrecordingsso
thatyourHDrecordercanautomaticallyfree
upsomediskspacebyerasingtherecorded
programmes.
Although you set Audio capabilities to
“Auto” for HDMI or “Dolby Digital” for
S/PDIF, your HD recorder does not deliver
Dolby Digital 5.1 multi-channel audio
output.
• YourHDrecorderneedsasoftware
upgrade.
• Visitwww.philips.com/supportregularly
tocheckiftheappropriatesoftwarefor
ugradingyourHDrecorderviaUSBis
available.
• Set the Audio capabilitiessettingtoPCM
untiltheupgradeofyourHDrecorderis
done.