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Troubleshooting
Review This List of Symptoms and Checks Before Requesting Service
You may be able to solve the problem yourself. Charges for TV installation and adjustment of customer controls are not cov-
ered under your warranty.
If you need to call a customer service representative, please know the model number and serial number of your product before you
call. This information is displayed on the back of the product. Our representative will be happy to assist you.
To reach our Customer Care Center, call 1-800-531-0039.
The TV won’t switch on.
• Make sure the power plug is plugged in.
• If you’re using the TV remote control to turn the TV on, be sure the remote is in TV mode.
• Plug something else in to be sure the wall outlet (or extension cord) is receiving power.
• The remote control could have a problem. See the troubleshooting section “Remote-related Checks” on the next page.
The TV switches off unexpectedly.
• The Sleeptimer may have been set to turn the TV off. Turn the TV back on if desired.
The TV switches on unexpectedly.
• The On Timer may have been set.
• If the TV experienced a power outage, it will switch on when power is restored.
You have a picture but no sound.
• Make sure Mute is not on.
• The TV speakers may be turned off. Make sure the Center Channel Amp Switch on the back of the TV is in the INT position.
You have no picture.
• If you have made a connection to the TV’s ANTENNA IN 75Ω jack, be sure to use Autoprogram. to program channels into the
TV’s memory.
• If you want to view materials from an accessory device (DVD player, VCR, or satellite receiver, for example) be sure you have
selected the input source to which you have connected the device—AV1, AV2, AV3, AV4, or Side.
• Make sure you have made connections correctly.
You see scrolling images.
• Make sure you have made connections correctly.
The picture appears doubled or tripled.
• If you are using an antenna, be sure it is facing in the correct direction for proper reception. Also, check to see if it may be receiv-
ing signals that are being reflected off of mountains or buildings.
The picture shakes or is not clear.
• If you are using an antenna, make sure it is not broken or shorted, and make sure the antenna cable is connected properly and
securely.
• If you are using a VCR and selecting channels on the TV, make sure the TV/VCR mode on the VCR is set to TV.
The picture has no colors or colors are not correct.
• Make sure you have made connections correctly.
• If you have connected accessory equipment, such as an HD satellite receiver, make sure the color space setting (either YPbPr or
RGB) on the accessory equipment is correct. If you have connected to HD INPUT-AV 3, make sure the color space setting for the
AV3 input in the TV’s Sources submenu (within the Settings menu) matches that of the accessory equipment—either YPbPr or
RGB. See the section in this manual on setting the color space for AV3, and refer to the user manual for the HD satellite receiver.
The TV sound has an unusual quality.
• Check the TV’s Equalizer control to be sure it is set to the option you want.
The remote control does not work.
• Make sure nothing is blocking the path between the remote control and the TV or accessory device you want to operate.
• Make sure you point the remote directly at the TV or accessory device you want to operate.
• If you want to operate the TV, make sure the remote is in TV mode. If you want to operate an accessory device, program the
remote to operate the device if necessary and make sure the remote is in the appropriate mode for the device.
• Make sure you have installed the batteries correctly.
• The batteries could be dead. When the batteries in the remote run low, the remote will send a “Battery Low” command to the TV.
The TV will then display a message on the screen reminding you to replace the batteries as soon as possible.
• You may want to try taking the remote batteries out and then putting them back in. NOTE: After taking the batteries out, you
may need to reprogram the remote for use with accessory devices.
*Q refers to the Quick Use and Setup Guide that came with your TV.