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38 Final Installation
Troubleshooting
Can’t Pick Up the Satellite Signal
Most problems with signal acquisition can be traced to one of these points: improper cabling
and connections or inaccurate positioning and pointing of the dish.
Cabling and Connections Problems
1. Make sure you’re using the proper type of RG-6 coaxial cable to connect the LNB to the grounding
block and the grounding block to the satellite receiver. Standard Cable TV coaxial cables (RG-59)
will NOT pass the satellite signals properly. Important: Do NOT connect the RG-6 cable from
the dish or grounding block to any existing TV cable in your house. Do not use conventional TV
splitters. They will not pass the satellite signals.
2. Make sure the access card is fully inserted into the access card slot.
3. Check all cable connections to make sure they are securely fastened to the proper connectors,
from the TV, to the satellite receiver, all the way out to the dish LNB. Make sure the coaxial
cable connector center conductor is not bent or broken.
4. Make sure the cable from the dish to the receiver is connected to the SATELLITE IN jack on the
back of the receiver (NOT the ANTENNA IN jack).
Dish Positioning and Pointing Problems
1. Verify that you are using the correct azimuth and elevation for your city by using the dish
pointing menu.
2. Make sure the dish is physically set to the correct elevation according to the dish pointing menu.
• Make sure the dish mast is level.
• Make sure the elevation indicator (edge of metal, NOT the washer or the bolt) is aligned to
the correct elevation.
3. Use a compass to verify that the LNB support arm is pointed toward the correct azimuth
reading (number) as indicated by the dish pointing menu. Nearby metal objects may cause a
compass to give an inaccurate reading.
4. Make sure there are no obstructions (trees, buildings, windows, your body or hands, etc.) that
might be blocking the satellite signal.
5. Slowly rotate the dish left or right (one tick mark at a time) pausing at each for 3-5 seconds
until the on-screen signal meter produces one continuous tone.
6. If you can’t acquire a signal by rotating the dish left and right, readjust the elevation of the dish.
• Return the LNB support arm to the original azimuth (left-to-right compass direction).
• Loosen the elevation nuts on the LNB support arm and position the dish upward or
downward (one tick mark at a time). When finished, retighten the nut.
Troubleshooting