Filter
Top Products
166 167
Miscellaneous
There is something wrong
with the TV.
Try this!
The TV is hot.
Watching TV for an extended period of time causes the panel to generate heat.
The heat from the panel is dissipated through internal vents running along the
top part of the TV. The bottom portion, however, may feel hot to the touch after
extended use. Children watching TV need constant adult supervision to prevent
them from touching the TV. This heat, however, is not a defect and does not
affect the TV's functionality.
The picture won’t
display in full screen.
HD channels will have black bars on either side of the screen when displaying
upscaled SD (4:3) content.
Black bars will appear at the top and bottom of the screen when you watch
movies that have aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full
screen.
The "Mode Not
Supported" message
appears.
Check the supported resolutions of the TV and adjust the external device’s
output resolution accordingly.
The Captions item in the
TV menu is grayed out.
Users cannot select the Caption menu if you have selected a source connected
to the TV via HDMI or Component. The external device’s caption function must
also be activated.
The TV smells of plastic. This smell is normal and will dissipate over time.
The TV's Signal
Information option is
not activated in the Self
Diagnosis.
Verify that the current channel is a digital channel.
Signal Information is only available with digital channels.
The TV is tilted to the
side.
Remove the base stand from the TV and reassemble it.
Broadcasting is grayed
out.
The Broadcasting menu is only available when Source is set to TV.
The Broadcasting menu cannot be accessed while watching TV using a cable
box or satellite receiver.
The settings are lost
after 30 minutes or every
time the TV is turned off.
If Use Mode is set to Store Demo, the TV's audio and video settings are
automatically reset every 30 minutes.
Change Use Mode (Support > Use Mode) to Home Use.
There is an intermittent
loss of audio or video.
Check the cable connections and reconnect them.
Loss of audio or video can be caused by using overly rigid or thick cables.
Make sure the cables are flexible enough for long term use. If you are mounting
the TV to a wall, we recommend using cables with 90-degree connectors.