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Troubleshooting your
SMART Board interactive
whiteboard
In this chapter
Refer to these topics for information about troubleshooting your SMART Board X800
series interactive whiteboard.
Adjusting the projected image ............................................................. page 31
Resetting your interactive whiteboard.................................................. page 32
Troubleshooting tips ............................................................................ page 33
Troubleshooting using SMART Diagnostics ........................................ page 41
Where to find more information ........................................................... page 42
Contacting SMART Technical Support................................................ page 43
Transporting your interactive whiteboard............................................. page 43
Removing the pen tray......................................................................... page 44
Adjusting the projected image
If your projector isn’t installed in a fixed location, you can correct many image
problems by shifting your projector or adjusting its zoom lens.
NOTES
• Adjust the image size and shape based on your projector’s splash screen,
unless the splash screen image is much smaller than the computer’s
projected image. Before you adjust the projected image, set the computer’s
resolution and refresh rate (see page 13).
• Refer to your projector’s user’s guide for information on adjusting the
projected image.