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36 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Flowchart 1: Getting started
Your interactive whiteboard isn’t
receiving power.
Your interactive whiteboard is receiving
power but isn’t communicating correctly
with your computer.
A flashing green Ready light might be
normal if you want touch-only operation
of your interactive whiteboard. If you
want to use the SMART Board tools or
the pen tray pens, go to Flowchart 4.
A solid green Ready light indicates
normal operation. To diagnose problems
that might occur in other components of
your interactive whiteboard, see
Flowchart 5.
If the Ready light is flashing or steady
amber, the firmware might be updating.
Wait until it finishes.
If none of these descriptions applies to the Ready light, contact your next level of
support.
Start
Yes
Yes
No
No
Yes
No
No
Yes
Is the Ready
light off?
Go to
Flowchart 2
Go to
Flowchart 3
Go to
Flowchart 4
Go to
Flowchart 5
Contact your
next level of
support
Is the Ready
light red?
Is the Ready
light solid
green?
Is the Ready
light flashing
green?