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Additional
Information
Troubleshooting
If you experience any of the following
difficulties while using the player, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer.
The power does not turn on.
, Check that the AC power cord is connected
securely.
, It takes a short while before the player turns
on.
The message “A new software version has
been found on the network. Perform
update under "Network Update."” appears
on the screen when turning the player on.
, See “Network Update” (page 48) to update
the player to a newer software version.
The disc does not play.
, The disc is dirty.
, The disc is upside down. Insert the disc with
the playback side facing down.
, The disc is skewed.
, You are attempting to play a disc with a
format that cannot be played back by this
player (page 74).
, The region code on the BD or DVD does
not match the player.
, The player cannot play a recorded disc that
is not correctly finalized (page 74).
See also “Connecting to an HDMI jack”
(page 15) when connecting equipment using
the HDMI cable.
There is no picture/picture noise appears.
, Check that all the connecting cables are
securely connected.
Power
Disc
Picture