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Additional Information
appears without any messages on
the entire TV screen.
t Contact your nearest Sony dealer or
local authorized Sony service
facility.
“NOT.USE” appears in the top panel
display when you press any of the
sound field buttons (page 14).
t The setting for the sound field
buttons cannot be changed when
the [Sound Effect] is set to other
than [Sound Field On]. Set [Sound
Effect] in [Audio Settings] to [Sound
Field On] (page 48).
There is no picture or the picture is not
output correctly.
t Check the output method on your
system (page 18).
t Touch and hold N and VOL – on
the main unit for more than
5 seconds to reset the video output
resolution to the lowest resolution.
t For BD-ROMs, check the [BD-ROM
24p Output] settings in [Screen
Settings] (page 46).
There is no picture when you make an
HDMI cable connection.
t The main unit is connected to an
input device that is not HDCP (High-
bandwidth Digital Content
Protection) compliant (“HDMI” in
the top panel does not light up)
(page 18).
3D images from the HDMI (IN 1) or
HDMI (IN 2) jack do not appear on the
TV screen.
t Depending on the TV or video
equipment, 3D images may not
appear.
The dark area of the picture is too dark/
the bright area is too bright or
unnatural.
t Set [Picture Quality Mode] to [Auto]
(default) (page 35).
Picture noise appears.
t Clean the disc.
t If the picture output from your
system goes through your
equipment to get to your TV, the
copy-protection signal applied to
some BD/DVD programs could
affect picture quality. If you still
experience problems even when
you connect your main unit directly
to your TV, try connecting your main
unit to the other input jacks.
An image is not displayed on the entire
TV screen.
t Check the setting of [TV Type] in
[Screen Settings] (page 45).
t The aspect ratio on the disc is fixed.
Color irregularity occurs on the TV
screen.
t If the speakers are used with a CRT-
based TV or projector, install the
speakers at least 0.3 meters from
the TV set.
t If the color irregularity persists, turn
off the TV set once, then turn it on
after 15 to 30 minutes.
t Make sure that no magnetic object
(magnetic latch on a TV stand,
health care device, toy, etc.) is
placed near the speakers.
There is no sound.
t The speaker cords are not
connected securely.
t Check the speaker settings
(page 40).
Picture
Sound