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Troubleshooting
Here are some simple solutions to problems which may affect the picture and sound.
• If you continue to experience problems, have your projection TV serviced by qualified personnel or you can contact the
Sony UK Digital Helpline on 0870 600 1717.
• Never open the casing yourself.
Problem
No picture (screen is dark) and no sound.
Poor or no picture (screen is dark), but
good sound.
No Digital channels after tuning.
No picture or no menu information from
equipment connected to the Scart
connector.
Good picture, no sound.
No colour on colour programmes.
When you switch on the TV the last
channel you were watching before
switching the TV off does not appear.
Undefined picture with different colour on
the outlines of the images.
Noisy picture when viewing a TV channel.
Distorted picture when changing
programmes or selecting teletext.
Brightness level of the picture is
notoriously decreased when viewing a
teletext page.
Remote control does not function.
The standby indicator on the projection
TV flashes even though the EPG is not
programmed to record.
Solution
• Check the aerial connection.
• Plug the TV in and press the button on the front of the projection TV.
• If the standby indicator is on, press TV button on the remote control.
• Using the menu system, select the “Picture Adjustment” menu and select “Reset”
to return to the factory settings (see page 15).
• Maybe there are no Digital transmissions in your area, contact a local installer to
find out when digital transmissions begin in your area.
• Contact a local installer to find out at which transmitter you should be pointing
your aerial.
• Change your aerial to cover the channels used by digital programmes. (Contact
a local installer).
• Ensure aerial is correctly aligned to transmitter.
• Ensure aerial is plugged directly into the TV (not through other equipment).
• Check that the optional equipment is on and press the button repeatedly on
the remote control until the correct input symbol is displayed on the screen (see
page 33).
• Press the + button on the remote control.
• Check that “TV Speakers” is “On” in the “Sound Adjustment” menu (see page
16).
• Check that headphones are not connected.
• Using the menu system, select the “Picture Adjustment” menu and select
“Reset” to return to factory settings (see page 15).
• This is not a malfunction. Press the number buttons on the remote control to
select the desired channel.
• Adjust the colour registration. For more details, please refer to “Adjusting Colour
Registration (Convergence)” section on page 10.
• Using the menu system, select the “Manual Programme Preset” menu and adjust
Fine Tuning (AFT) to obtain better picture reception (see page 20).
• Using the menu system, select the “Noise Reduction” option in the “Picture
Adjustment” menu and select “Auto” to reduce the noise in the picture (see page
15).
• Turn off any equipment connected to the Scart connector on the rear of the
projection TV.
• This is not a malfunction. After 5 minutes viewing the same teletext page and
without any button being pressed, the projection TV automatically decreases the
brightness level to avoid any damage to the picture tube. To reset the brightness
level, press any button of the remote control.
• Check that the Media Selector on the remote control is set to the device you are
using (VCR, TV or DVD).
• If the remote control does not operate the VCR or DVD even when the Media
Selector has been set correctly. Enter the necessary code set as explained in the
“Remote Control Configuration for VCR/DVD” section on page 34.
• Replace the batteries.
• Contact your nearest Sony service centre.
Additional Information