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Model name1[KP-51WS500] Model name2[KP-57WS500] Model name3[KP-65WS500]
[4-088-847-11 (1)]
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Troubleshooting
If, after reading these operating instructions, you have additional questions related to the use of your
Sony television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (U.S.
residents only) or (416) 499-SONY (7669) (Canadian residents only).
Problem Possible Remedies
No picture
(screen not lit),
no sound
❏ Make sure the projection TV’s power cord is connected securely to the wall outlet.
❏ Push the power button on the front of the projection TV.
❏ Check to see if the TV/VIDEO setting is correct: when watching TV, set to TV,
and when watching connected equipment, set to VIDEO 1, 2, 3, 4, 5, 6 or 7.
❏ Try another channel. It could be station trouble.
❏ The Parental Control feature is activated (see “Using the Parent Menu” on page
60).
❏ If your projection TV does not turn on, and a red light keeps flashing, your
projection TV may need service. Call your local Sony Service Center.
Remote control
does not operate
❏ Batteries could be weak. Replace the batteries.
❏ Press TV (FUNCTION) when operating your projection TV.
❏ Make sure the projection TV’s power cord is connected securely to the wall outlet.
❏ Locate the projection TV at least 3-4 feet away from fluorescent lights.
❏ Check the orientation of the batteries.
Dark, poor or no
picture (screen lit),
good sound
❏ Adjust the Picture setting in the Video menu (see page 49).
❏ Adjust the Brightness setting in the Video menu (see page 49).
❏ Check antenna/cable connections.
❏ Adjust the convergence again using FLASH FOCUS (see “Adjusting the
Convergence Automatically – FLASH FOCUS™ –” on page 33).
Good picture,
no sound
❏ Press MUTING so that “MUTING” disappears from the screen (see page 34).
❏ Make sure Speaker is set to ON in the Audio menu (see page 52).
❏ Check the MTS setting in the Audio menu (see “MTS” on page 51).
Cannot receive digital channels
(when a DTV receiver is
connected)
❏ Check the connections between the DTV receiver and the projection TV (see page
28).
❏ Check your local listings to find out if you can receive digital broadcasts in your
area.
Cannot receive upper channels
(UHF) when
using an antenna
❏ Change Cable to OFF (see page 53).
❏ Use Auto Program in the Channel menu to add receivable channels that are not
presently in TV memory (see page 54).
No color ❏ Adjust the Color settings in the Video menu (see page 49).
Only snow and noise
appear on the screen
❏ Check the Cable setting in the Channel menu (see “Cable” on page 53).
❏ Check the antenna/cable connections.
❏ Make sure the channel is broadcasting programs.
❏ Press ANT to change the input mode (see page 37).
Dotted lines
or stripes
❏ Adjust the antenna.
❏ Move the projection TV away from noise sources such as cars, neon signs, or hair-
dryers.
(Continued)
01COV.book Page 73 Tuesday, April 2, 2002 12:22 PM