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Troubleshooting
If you have problems setting up or using the Remote Commander, first check the batteries (page 4), then check the
items below.
Problem
You cannot operate the
components.
You cannot operate the
components even after setting
the preset code.
You cannot control the volume.
The Remote Commander fails to
learn the remote control signals.
Solution
• Move closer to the component. The maximum operating distance is approximately
32.8 ft. (10 m).
• Check that you are aiming the Remote Commander directly at the component, and that
there are no obstructions between the Remote Commander and the component.
• Turn on the A/V components first, if necessary.
• Check that you are pressing the correct COMPONENT select button or Label select
button.
• Check that the component has infrared remote capability. For example, if your
component didn’t come with a remote commander, it probably isn’t capable of being
controlled by a remote commander.
•
You have assigned a different component to the COMPONENT select button or
component label. A corresponding component is determined by setting a preset code.
Therefore, the name of the component you have preset may be different from that of the
component label. In this case, it is recommended to preset again (page 7) and change the
component name on the label (page 15).
• Set the component code correctly. If the code that is listed first for your component
does not work, try all the codes for your component in the order they are listed in the
supplied “Preset Code List.”
• Some features may not be preset. If some or all of the buttons do not function correctly
even after you have set the component codes, then use the learning function to
programme the remote control signals for the component (page 12).
• The desired A/V component may not be operated by the preset code listed in the
“Preset Code List.” See “Setting A/V components which are not listed in the Preset
Code List”
(page 8)
to set the preset code available for the A/V component.
• If your visual components are connected to an audio system, make sure you have set
up the Remote Commander as described in “Controlling the volume of visual
components connected to an audio component” (page 23).
• You have programmed remote control signals on the TV or amplifier’s volume control
buttons. In this case, the Remote Commander transmits the learned signals instead of
the volume control signals when you select a component other than a TV or amplifier.
• When learning, place the Remote Commander and your A/V component's remote
control at a distance of 5 -10 cm (2-4 inches) away from each other.
• Check that the battery power of your A/V component's remote control is sufficient. If
not, replace the battery with a new one.
•
Before learning, turn off other infrared devices, such as air-conditioners or headphones.
• Learning may not succeed near a plasma display. Try changing the position or turn off
a plasma display.
• Learning may not succeed under strong fluorescent light. Try changing the position.
• When you teach signals of an interactive signal exchange system remote control unit
(supplied with some of Sony’s receivers and amplifiers) to the Remote Commander,
the response signal of the main unit may interfere with the learning of the Remote
Commander. In such a case, move to a place where the signals cannot reach the main
unit (e.g. another room, etc.).