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Cleaning the disc
• Fingerprints and other contamination on
the disc surface can lead to reading
errors. Always keep the disc clean.
• To clean a disc, lightly wipe it from the
center outwards.
• To remove stubborn stains, lightly
moisten the cloth before wiping the
disc, and use a dry cloth afterwards.
• Do not use benzine, record cleaning
liquid, antistatic fluids, or other
substances that may damage the surface
of the disc.
• Never use cleaners on an unused disc.
Use specific CD cleaners to take off
dust.
• You may not be able to write data to a
disc if there are scratches or dust on the
unrecorded area. Be careful not to
damage the discs.
Getting Help
This section provides information on how
to get help and support from Sony, and on
troubleshooting tips for your DVD±RW
drive.
About Sony’s support
options
Sony provides several support options for
your DVD±RW drive. When you have
questions about your DVD±RW drive or
the software, refer to the following:
❑This guide explains how to use your
DVD±RW drive.
❑Sony Online Support provides
instant access to infomation on
commonly encountered problems. Type
a description of the problem and the
Knowlege Database searches for the
corresponding solutions online.
You can visit Sony Online Support at:
http://www.sony.com/pcsupport .
❑The Sony Customer Information
Service Center offers information
about your computer and other Sony
products that work with your computer.
To contact Sony Customer Information
Service Center, call 1-888-4SONYPC
(1-888-476-6972).