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Synology DS-101j
Chapter 6 Troubleshooting
Here we have listed a few questions you might have when operating the Synology DS-
101j Disk Station, and we have listed some possible solutions to each question.
1. The DS-101j Disk Station does not work after the HDD was installed.
Check Solution
If you’ve connected
the DS-101j Disk
Station with AC
power adapter, power
cord and RJ-45 LAN
cable, put the plug in
the power outlet, and
pressed the Power
button.
Please connect the DS-101j Disk Station with AC power
adapter, power cord and RJ-45 LAN cable, put the plug
in the power outlet, and pressed the Power button.
If you’ve pressed the
“RESET” button (on
the back panel) twice
in 10 seconds
correctly to format the
internal hard disk.
Please make sure that you’ve pressed the RESET button
twice in 10 seconds correctly to format your internal
HDD. After the HDD is formatted, you may be able to use
your DS-101j Disk Station. Please refer to 1.3 Install HDD
in Chapter 1 for the detailed steps for HDD installation.
Please note that all data on the hard disk you prepared by yourself will be
deleted after the hard disk has been formatted.
2. I can’t see the USB share from My Network Places after I plug in an USB
device to DS-101j Disk Station.
Please note that if you’ve pressed the COPY button on the front panel, you will
not be able to see the USB share from My Network Places.
Check Solution
What you plug in is a
USB storage device,
such as USB disks,
USB thumb drives,
and digital cameras.
Change it if it’s not a USB storage device.
Please connect to the
Web management
User Interface (UI)
and check the USB
Device section to see
if your USB device is
recognized.
Try another USB device if you can’t see your USB device
in the UI. Because it may mean that your USB device has
a compatibility problem. Also it might be because the DS-
101j Disk Station doesn’t support USB storage devices
behind an USB hub.
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