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A
Text has been selected whilst viewing an external
source i.e. DVD or VCR. No text will appear on
screen or a box may appear stating no information is
available. Select a broadcasting channel and press
6
/ /
7
to access.
Why are the four coloured text numbers
visible but no text?
Q
A
The programme is currently being broadcast with an
English soundtrack only.
Why is the soundtrack in English when a
different audio language has been selected?
Q
35
Questions and Answers (continued)
A
Good performance of text depends on a good
strong broadcast signal. This normally requires a
roof or loft aerial. If the text is unreadable or garbled,
check the aerial. Go to the main index page of the text
service and look for the User Guide. This will explain the
basic operation of text in some detail. If further
information is needed on how to use text see the
text section.
Why are there problems with analogue
text?
Q
A
Press OI/II to check if the hard of hearing option
has been selected.
Why is there incorrect or no sound when in
DTV mode?
Q
A
The digital programme being viewed is not
broadcasting digital text. Try another digital
programme.
Why is there no digital text service?
Q
A
The channel has been locked in Programme
Options (see 'Digital Settings' section).
Why is the digital channel locked?
Q
A
A Programme Options list has been selected (see
'Favourite Programmes' section), set the feature to All
Channels or change channels by using the number
buttons.
Why can only certain digital channels be
viewed?
Q
A
Use the Master PIN code of 1276, then change to a
number of your choice. Ensure that no-one else can
use the Master PIN by removing the Owner’s Manual.
What can be done if the PIN number has
been forgotten?
Q
A
Subtitles are not currently being transmitted by the
broadcaster.
Why when digital subtitles have been
selected are they not showing on screen?
Q
A
Your subscription needs upgrading. Contact your
service provider.
Why are some of the digital subscription
channels unavailable?
Q
A
There are none broadcast or they have not yet
loaded. Press the
X
button to access.
(See text section).
Why are there no analogue text
sub-pages?
Q
A
When put into standby the television’s active standby
will automatically search all available channels for
downloads, provided Auto upgrade is On. The time it
takes to do this may vary.
Why does the GREEN Active Standby LED
sometimes take longer to go out?
Q
A
Connect the source via a SCART lead and play.
Select Manual Setting from the SETUP menu.
Why are the colours wrong when an NTSC
source is played?
Q
Set the Colour to Auto and exit.
Go to the Picture settings menu and adjust
the tint.
1
2
Manual Setting
Colour System: Auto
EXT2 A
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