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VIZIO VBR231 User Manual
Version 6/4/2010 47
www.VIZIO.com
Issue Solution
Ethernet (Wired)
Connection Issues
Insure that the Ethernet cable is securely inserted into your access point and the back
of the player.
Make sure the Internet connection is set up correctly.
See Connecting to your
home network on page 19 for detailed information.
Test the Internet connection to make sure it is working. See the Network Menu on
page 35 for detailed information.
Check network connectivity with other devices (such as computer).
If you require further assistance, please contact your Internet Service Provider.
Telephone & Technical Support
Products are often returned due to a technical problem rather than a defective product that may result in
unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem
over the phone. For more information on warranty service or repair, after the warranty period, please
contact our Support Department at the number below.
Customer support and quality service are integral parts of VIZIO’s commitment to service excellence.
For technical assistance contact our VIZIO Technical Support Department via email or phone.
Email: techsupport@vizio.com
(877) 698-4946 Fax: (949) 585-9563
Hours of operation: Monday - Friday: 6 am to 9 pm
Saturday – Sunday: 8 am to 4 pm
Please have your VIZIO model number, serial number, and date of purchase available before you call.
VIZIO
Address:
39 Tesla
Irvine, CA 92618, USA
Telephone: (949) 428-2525 Fax: 949-585-9514
Web: www.vizio.com