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VIZIO VBR231 User Manual
52
www.VIZIO.com
ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR
Covers units purchased as new in United States and Puerto Rico Only
VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and
workmanship for a period of one year of non-commercial usage and ninety (90) days of commercial use.
If a Product covered by this warranty is determined to be defective within the warranty period, VIZIO will
either repair or replace the Product at its sole option and discretion.
To obtain warranty service, contact VIZIO Technical Support via email: TechSupport@VIZIO.com or via
phone at 877 MY VIZIO (877.698.4946) from 6:00AM to 9:00PM Monday through Friday and 8:00AM to
4:00PM Saturday and Sunday, Pacific Time, or visit www.VIZIO.com. PRE-AUTHORIZATION MUST BE
OBTAINED BEFORE SENDING ANY PRODUCT TO A VIZIO SERVICE CENTER. Proof of purchase in
the form of a purchase receipt or copy thereof is required to show that a Product is within the warranty
period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and Products
may be new or recertified at VIZIO’s option and sole discretion. Replacement parts and Products are
warranted for the remaining portion of the original warranty or for ninety (90) days from warranty service
or replacement, whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain warranty service. VIZIO is not
responsible for transportation costs to the service center, but VIZIO will cover return shipping to the
customer. PRE-AUTHORIZATION IS REQUIRED BEFORE SENDING ANY PRODUCT TO A VIZIO
SERVICE CENTER FOR WARRANTY SERVICE.
Product returns to VIZIO’s service centers must utilize either the original carton box and shipping material
or packaging that affords an equal degree of protection. VIZIO Technical Support will provide instructions
for packing and shipping the covered Product to the VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and workmanship. This warranty does
not cover, for example: cosmetic damage, normal wear and tear, improper operation, improper voltage
supply or power surges, signal issues, damages from shipping, acts of God, any type of customer misuse,
modifications or adjustments, as well as installation and set-up issues or any repairs attempted by anyone
other than by a VIZIO authorized service center. Products with unreadable or removed serial numbers, or
requiring routine maintenance are not covered. This one year limited warranty does not cover Products
sold “AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE.
ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF
TIME SET FORTH ABOVE. VIZIO'S TOTAL LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES
RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED
DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT,
SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE
RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL LOSS, LOST
REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME
STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE
EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. THIS
WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. CHECK www.VIZIO.com FOR THE MOST
CURRENT VERSION.