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iPump 6420 User’s Manual
www.wegener.com 800070-01 Rev B Chapter 4, Page 103
8. Can other receivers anywhere lock to this carrier? Any of these i6420s?
9. Does i6420 Compel header setting match to Compel header borne on this carrier?
10. Is carrier encrypted?
11. Does it have compatible modulation. If DVB-S2, is your i6420 compatible? Is it a
DVB carrier at all?
4.2.2. Failure to get Compel control over satellite
1. Sure you have carrier lock? Check CARRIER LED.
2. Sure you are not getting Compel? Check COMPEL (or “NETWORK”) LED.
3. Compel PID set correctly?
4. Does i6420 Compel header setting match to Compel header borne on this carrier?
5. Can Compel control other receivers on this carrier? Other i6420s? Other i6420s
right on Transport output from WEGENER UMX5010?
4.2.3. Failure to get Compel control over internet
1. Sure you have internet connection?
2. Are you set to receive Compel over internet of over satellite? This setting, the poll-
time, and the server IP addresses are all factory settings that can be changed by
advanced users with debug access.
3. Sure you are not really getting Compel over internet? It is a polled system. Have
Compel send a dummy command, such as a grouping command, and wait for the
polling interval to expire. Does the COMPEL LED ever flash?
4. Which port, LAN or WAN, are you using to connect to remote Compel server?
5. Check IP address, netmask, and Gateway of port you are using. IP address filtered
by netmask must match Gateway address. And Gateway address must be assigned
to a router that an “reach” the internet.
6. Can other devices on same local network reach Compel server by telnet on port 80?
7. Can other i6420s anywhere get Compel-over-internet?
8. If not using direct IP connection, but modem, is phone number, PPP username, and
PPP password correct?
9. If using a modem, can you manually dial the number for the uplink modem server?
10. Can other i6420s dial in and connect by PPP through this modem server for
Compel-over-internet?
4.2.4. Failure to get live audio play on a Decoder output
1. Sure you have carrier lock? Check CARRIER LED.
2. Sure you are on the correct carrier?
3. Is your audio output wired correctly to be able to listen?
4. Have you connected up AES3 digital audio instead of analog audio, OR vice versa?
5. Are you playing live audio to any of the 3 Decoders? Check SERVICES LED.
Check the other audio outputs.
6. Are you set to correct Program?
7. If Program is OK, are you set to correct Audio Language Descriptor (LD)?
8. Is your audio output command muted?
9. Are you in Recovery Mode, waiting on the Compel stream?
10. Can any i6420 monitor this audio stream?