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iPump 6420 User’s Manual
www.wegener.com 800070-01 Rev B Chapter 4, Page 106
4. Can Compel order and receive Return Path Status reports from any other i6420s? If
not, then the problem may be in the uplink control system or its IP setup.
5. Can a browser running on a PC on the same network with the i6420 reach an
internet HTTP server, such as www.wegener.com
(or, if no DNS, reach IP address
63.246.5.127)? If not, there is either no connectivity, or no connectivity on the
HTTP port 80 from your site back to the internet. In this case, consult with
appropriate IT personnel.
6. If internet connection is OK from the local Ethernet network, check that the i6420
has a good connection at the LAN or WAN port (whichever you are trying to use).
Is there a connection causing the LEDs to light on the rear connector?
7. If the internet connection is OK from the local Ethernet network, is the i6420s IP
address, netmask, and gateway set correctly? The gateway must be a router with
internet access.
8. If not using direct IP connection, but modem, is phone number, PPP username, and
PPP password correct?
9. If using a modem, can you manually dial the number for the uplink modem server?
10. Can other i6420s dial in and connect by PPP through this modem server for
Compel-over-internet?
4.2.11. Failure to upgrade application software
1. Is the problem with application file downloads or switching to the downloaded (now
backup) application?
2. If application file download problem, can you get content file downloads? If not,
consult section 4.2.5.
3. If you can get other content file downloads, then application file downloads are only
not accepted if the same app version is being loaded to the backup that is already
resident in one of the two positions, primary or backup. To load the same version to
both slots, consult WEGENER Customer Service.
4. If the problem is switching to the backup, be sure you have requested it by the
correct version string, the preferred method to load the new application.
5. If the problem is switching to the backup, it may be marked as “bad”. If this version
had been downloaded by Compel, and failed its self-test, then it will be marked
“bad” and cannot be run. Re-download the application and, when you switch over
to it, please be sure it can see Compel quickly and do not reboot the unit, at least for
the first hour of operation!