Filter
Top Products
41
Return Procedure
1. Package the unit safely, preferably using the original box and packing materials. Please ensure that your
product is shipped fully insured in the original packaging or equivalent. This warranty will not apply where
the product is damaged due to improper packaging.
2. Include the following:
• The RMA number supplied by Xantrex Technology Inc clearly marked on the outside of the box.
• A return address where the unit can be shipped. Post office boxes are not acceptable.
• A contact telephone number where you can be reached during work hours
• A brief description of the problem
3. Ship the unit prepaid to the address provided by your Xantrex customer service representative.
If you are returning a product from outside of the USA or Canada
In addition to the above, you MUST include return freight funds and are fully responsible for all documents,
duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC)
A Xantrex return material authorization (RMA) number is not required. However, you must contact the ASC
prior to returning the product or presenting the unit to verify any return procedures that may apply to that
particular facility.