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Troubleshooting
Turns off while playing
• Electronic protection circuit may have been activated because of a power surge. Wait 30
seconds, then turn on again.
• Unplug the DIRECTV Sat-Go system for a few minutes, then plug back in. If this happens
frequently, the voltage in your house may be abnormally high or low.
• Consider using a surge protector or line conditioner.
• If your TV turns off while playing, and other lights/appliances in your house do too, you may
have blown a circuit breaker or be experiencing a power outage.
• Consult an electrician if the problem is frequent or severe, especially if other household
appliances or electronics are affected.
DIRECTV Sat-Go system turns on or changes channels unexpectedly
• An Autotune may have been activated. See page 38.
Blank screen
• Check that all components connected to the input jacks are turned on.
• Try another channel.
• Press the TV INPUT key on the remote control to make sure that the TV input is set to
DIRECTV.
• Press the POWER button on the front of the TV.
• Press the RESET button behind the access card door on the TV receiver base.
Temporary loss of the satellite signal or Searching for Satellite Signal message
• Your satellite system may be experiencing a temporary loss of the satellite signal due to
unusually heavy rain clouds or rainfall. This is usually brief, lasting only as long as the
heavy rain cloud condition persists.
• Your antenna may be blocked. Check that something is not blocking the antenna.
Partial programming loss/channels missing from the Guide/channel is in the
Guide but can’t tune to
• Your antenna may be incorrectly confi gured. Check the dish type set in your preferences
and change if necessary. While in the DIRECTV input and the MODE switch is set to
DIRECTV logo, press the MENU key on the remote control to display the Menu, then
select Settings, then Setup. In the next menu, select Satellite, then Repeat Satellite Dish
Setup. Follow the steps. From the Antenna Type screen, make sure the proper dish type
(Round) is selected.
• The channels might be excluded from the Favorites list currently in use. Enter the Menu,
select Favorites, then All Channels, or enter the channel number manually.
My video and audio are out of sync
• Try changing channels.
• Press LIST, then EXIT.
• If neither of those work, restart your TV. On the remote control, press MENU, press
SELECT on Settings, then select Setup. Select the Reset item from the left menu and
follow the onscreen instructions.
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