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Troubleshooting
My video and audio are out of sync
• Try changing channels.
• Press LIST, then EXIT.
• If neither of those work, restart your TV. On the remote control, press MENU, press
SELECT on Settings, then select Setup. Select the Reset item from the left menu and
follow the onscreen instructions.
My TV is “frozen” on a single frame of a TV picture.
• If you are on a Pay Per View channel, watching the preview portion of a program, the
preview portion may be completed. You must buy the program to continue watching.
• If that doesn’t work, restart your TV. Enter the Menu, press SELECT on Settings,
then select Setup. Select the Reset item from the left menu and follow the onscreen
instructions.
Remote Control Problems
Problems with the remote control
• Check that nothing is between the remote control and the remote sensor.
• Make sure the mode switch on the remote control is set correctly to each mode. Slide the
mode switch to the desired position so the remote control will control the TV.
• Check the batteries in the remote control. They may be weak, dead or installed incorrectly.
Try replacing batteries.
• If you’re entering a channel number that is less than four digits long, the TV might wait two
seconds before tuning to the channel. Press ENTER after entering a channel number to
tune immediately.
• If you are trying to operate a device other than the DIRECTV Sat-Go TV that you have
programmed the remote to control, make sure you fi rst slide the mode switch to the
corresponding device (DVD player, VCR, etc.). The indicator light for the component you’re
trying to control should light up when you press a valid key for that component. If it doesn’t,
make sure the mode switch is clicked into the correct position.
A remote control indicator light starts fl ashing
The batteries in the remote control are running low and should be replaced soon. (Note that
when you replace the batteries, you may have to reprogram your remote to control other
devices.)
Signal Problems
If you already set up the antenna for the optimal signal strength, fi ne-tune the signal and run a
system test. If you need to run the Guided Setup again, select Settings from the Menu, then
select Guided Setup. Next, press SELECT on Satellite, then select Repeat Satellite Setup.
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