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GETTING ASSISTANCE
RUNNING THE SYSTEM TEST
The System Test display screen is accessed through the Assistance menu and allows you
to initiate diagnostic procedures on the DIRECTV System, if you subscribe to
DIRECTV. You should use this feature to get your access card number or when your
television doesn’t seem to be receiving satellite signals correctly.
A message screen appears when you select System Test from the Assistance menu. This
message tells you whether the system passed each test. If your system fails the test, run
the system test several times before concluding that there is a problem. Occasional
fluctuations in the phone line or satellite signal can give temporary false readings. Note
that if you do not subscribe to DIRECTV
®
programming or do not have your satellite
dish antenna installed, the test will fail.
ACQUIRING OFF-AIR GUIDES
If you have trouble tuning to known off-air TV channels, try to select “Do Not Acquire
Off-Air Guides” mode.
UPGRADES
Your digital satellite receiver is able to receive upgrades or modifications to some of its
features and functions. These modifications will occur automatically (usually at times
when most viewers are not watching programming). When an upgrade or modification
is sent, you may experience a disruption in reception for a few minutes. Your reception
should return to normal after the modification is complete. Your receiver must be
plugged in to receive upgrades. Do not unplug your receiver while an upgrade is in
progress. Please consult the Upgrade menu to find a schedule of upgrades or
modifications planned by DIRECTV.