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REFERENCE
TROUBLESHOOTING
Can’t select certain channel
• Channel may be blocked or not approved in the Profiles menu.
•If using a VCR, check to make sure the TV/VCR button on the VCR is in the correct “mode.”
• The searching for available channels portion of the interactive setup (page 19, step 3) was not completed.
Noisy stereo reception
•May be a weak station. Change to mono mode instead of stereo in the Audio menu under Audio Precessor.
No picture, no sound but TV is on
•Maybe a vacant channel is tuned.
•If watching VCR (connected only through antenna input), make sure TV is tuned to channel 3 or 4 – same as CH3/4
switch on VCR. Also check to make sure the TV/VCR button on the VCR is in the correct “mode.”
Sound okay, picture poor
• Check antenna connections and antenna direction and also check for interfering sources.
•Try adjusting the picture quality, especially sharpness, to improve weak signals.
Black box appears on the screen
• Captioning may be turned on. Check the Caption Display in the Preferences menu.
Wrong picture
The TV and most VCRs let you toggle between pictures: one can be the picture from DIRECTV signal or an off-air antenna
(or cable) and one can be from the VCR. If you don’t see the picture you think you should be seeing, try using these buttons to
toggle between the pictures:
•Press the TV/VCR button on the VCR remote or on the VCR’s front panel.
•Press the ANTENNA button on the remote control.
Taking either of these actions lets you switch the source of the video signal from DIRECTV to the off-air antenna or cable,
and vice versa.
Problems with the remote control
•Maybe something is between the remote control and the remote sensor on the front of the TV.
•Maybe the remote control is not in the correct mode. Push the component switch on the remote to the appropriate
position (TV/DVD/VCR/CABLE).
•Maybe the batteries in the remote control are weak, dead or installed incorrectly. Try replacing batteries. (Note, if you
remove the batteries, you may have to reprogram the remote to control other components.)
•Some functions do not operate when menu is displayed. Wait for menu to time out.
Temporary loss of reception
Software Upgrades – Your digital satellite receiver is able to receive upgrades or modifications to some of its features and
functions. These modifications will occur automatically (usually at times when most viewers are not watching programming).
When an upgrade or modification is sent, you may experience a disruption in reception for a few minutes. Your reception
should return to normal after the modification is complete. Your receiver must be plugged in to receive upgrades. Do not
unplug your receiver while an upgrade is in progress. Please consult the Upgrade menu to find a schedule of upgrades or
modifications planned by DIRECTV.