Filter
Top Products
43
IF YOU NEED HELP
1. Review this User Guide.
2. See Troubleshooting on page 38.
3. Call the Customer Service Center at 1-800-333-DISH (3474).
Have the date of purchase and your customer account number
ready.
a. If the representative finds you should return the remote
control, you’ll get a telephone number to call for a Return
Authorization (RA) number. Before shipping any equipment
to us, you must get a Return Authorization number.
b. You must package returned equipment the right way. Follow
the instructions the representative gives you.
c. Write the RA number in large, clearly visible characters on
the outside of the shipping box used to return the equipment.
To avoid confusion and misunderstandings, we will return
shipments without an RA number clearly visible on the
outside of the box to you at your cost.
d. We will:
• Check the remote control, including whether it is covered
under the warranty.
• Replace any remote we find is defective with a new or
refurbished remote, if the defective remote is covered
under the warranty. We will ship the replacement remote
at our expense.
• If a defective remote is not covered under the warranty,
we will tell you. We may assess you a flat rate charge for
a replacement remote, including shipping and insurance.
text_dishpvr.fm Page 43 Tuesday, March 2, 2004 12:35 PM