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Troubleshooting
33
DX-24L200A12
Dark, poor, or no
picture (screen is lit),
but sound is good.
• Try another channel. The station may be
experiencing problems.
• Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box” on
page 8 or “Connecting an antenna or cable
TV (no box)” on page 11.
• Make sure that Audio Only option is set to
Off. See “Playing TV audio only” on page 21.
• Adjust the brightness. See “Adjusting the
TV picture” on page 19.
• Make sure that the correct picture mode is
selected. See “Adjusting the TV picture” on
page 19.
• If you are using an antenna, the digital
channel signal may be low. To check the
digital channel signal strength, see
“Checking the digital signal strength” on
page 24.
• If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or
set-top antenna with a built-in amplifier.
• Make sure that the video cables are
connected securely to the back of your TV.
• The video cable(s) you are using may be
bad. Try a new set.
No color, dark
picture, or color is
not correct.
• Try another channel. The station may be
experiencing problems.
• Adjust the color saturation. See “Adjusting
the TV picture” on page 19.
• Make sure that the video cables are
connected correctly and securely to the
back of your TV.
• Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box” on
page 8 or “Connecting an antenna or cable
TV (no box)” on page 11.
• If you are using an antenna, the digital
channel signal may be low. To check the
digital channel signal strength, see
“Checking the digital signal strength” on
page 24.
• If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or
set-top antenna with a built-in amplifier.
Only snow (noise)
appears on the
screen.
• Try another channel. The station may be
experiencing problems.
• Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box” on
page 8 or “Connecting an antenna or cable
TV (no box)” on page 11.
• If you are using an antenna, the digital
channel signal may be low. To check the
digital channel signal strength, see
“Checking the digital signal strength” on
page 24.
• If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or
set-top antenna with a built-in amplifier.
Problem Solution
Dotted lines or
stripes appear on
the screen.
• Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box” on
page 8 or “Connecting an antenna or cable
TV (no box)” on page 11.
• If you are using an antenna, the digital
channel signal may be low. To check the
digital channel signal strength, see
“Checking the digital signal strength” on
page 24.
• If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or
set-top antenna with a built-in amplifier.
• Make sure that the video cables are
connected securely to the back of your TV.
• The video cable(s) you are using may be
bad. Try a new set.
• Other devices (for example, surround sound
receiver, external speakers, fans, or hair
dryers) may be interfering with your TV. Try
turning off one device at a time to
determine which device is causing
interference. Once you have determined
which device is causing interference, move
it further from the TV to eliminate the
interference.
Double images. • Use a highly directional outdoor antenna,
cable TV, or satellite TV.
The picture has a
few bright or dark
spots.
• A few bright or dark spots on an LCD screen
is normal. It does not affect the operation of
this TV.
Good picture, but no
sound.
• Increase the volume.
• Unplug the headphones.
• Make sure that the sound is not muted.
• Make sure that the correct audio mode is
selected.
• Make sure that the audio cables are
connected correctly and securely to the
back of your TV.
• Make sure that the antenna or cable TV is
connected correctly and securely. See
“Connecting a cable or satellite box” on
page 8 or “Connecting an antenna or cable
TV (no box)” on page 11.
• If you are using an antenna, the digital
channel signal may be low. To check the
digital channel signal strength, see
“Checking the digital signal strength” on
page 24.
• The audio cable(s) you are using may be
bad. Try a new set.
Poor picture • Make sure that the room is not too bright.
Light reflecting off the screen can make the
picture difficult to see.
• If an S-VHS camera or a camcorder is
connected while another connected device
is turned on, the picture may be poor. Turn
off one or more devices.
Good sound but
poor color
• Adjust the contrast, color, and brightness
settings.
Audio noise • Other devices (for example, surround sound
receiver, external speakers, fans, or hair
dryers) may be interfering with your TV. Try
turning off one device at a time to
determine which device is causing
interference. Once you have determined
which device is causing interference, move
it further from the TV to eliminate the
interference.
Problem Solution
DX-24L200A12_11-0584_MAN_ENG_V1.book Page 33 Wednesday, September 14, 2011 12:59 PM