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REFERENCE
4. If the repairs are covered by your warranty, you will not be billed.
If you are not located near an exchange point:
1. Provide your Discover, MasteGErd or Visa account number and expiration date to your phone
representative. This is for security purposes only and your account will not be charged at this
time.
2. We will send you a replacement unit.
3. If you return the unit to us within 14 days from the date you were provided a Return
Authorization number, only items not covered by warranty will be charged to your account. If
your unit is not received within 14 days, the suggested retail value of the unit will be charged
to your credit card. This amount will be credited if the unit is subsequently received.
4. Ship your defective unit back to us, excluding all accessories the replacement unit’s carton.
Shipping instructions will be included in the carton along with your RA number which will
allow you to easily ship the unit back to us. Make sure you insure your shipment in case of
damage or loss. Include with the shipment:
• Evidence of purchase date, such as a bill of sale, to verify your unit’s warranty
eligibility.
• A brief note describing your unit’s problem.
• Your name, address and phone number.
Thomson assumes no responsibility of warranty shipments from the customer to the factory if
not shipped in the manner prescribed by Thomson.
Return transportation, storage, handling and insurance costs are your responsibility. We accept
no responsibility in case of damage or loss.
To receive a replacement unit after we have received your unit:
• Write the RA number on the outside of the carton used to return the unit. Make sure you
insure your shipment in case of damage or loss.
• Carefully pack the unit using the original box and packing material if possible. Please retain
all accessories that were included with your unit such as the remote control hand unit.
• Include with the shipment:
1. Evidence of purchase date, such as a bill of sale, to verify your unit’s warranty
eligibility.
2. A brief note describing your unit’s problem.
3. Your name, address and phone number.
• The representative will advise the address to mail a cashier’s check or money order for
payment if there are any out of warranty labor or parts charges, and you elect not to use your
credit card.
• After we receive your product, a new or refurbished unit will be shipped to you.