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Troubleshooting
Troubleshooting 51
Picture quality questions
Remote control questions
Symptom Remedy
Part of my picture is cut off, or the
picture is not centered.
Check the position adjustment settings, and adjust the screen settings
accordingly.
My picture image is too large or
too small.
Press the Aspect button on the remote control to select a different picture
image size.
My picture is unstable. Verify that the external device or PC resolution setting is correct. Adjust to
the appropriate resolution.
An afterimage appears on the
screen.
A fixed picture, such as a logo, video game, or computer image, can
cause a permanent afterimage to appear on the plasma TV screen. This
product is not designed to display fixed images for extended periods of
time. Minor occurrences of afterimage may be reduced by running the
White Wash option in the OSD System Menu; see “Using White Wash”
on page 40.
Symptom Remedy
The remote control does not work. Check the following, and try the proposed solution:
■ Batteries are inserted with polarity aligned.
■ Make sure the remote control batteries are fresh. If they are worn out,
replace the batteries with new batteries.
■ Make sure the remote control is within correct operating range.
■ Make sure the remote sensor window is not under too much light,
direct sunlight, or strong artificial light.
■ Make sure there are no obstacles; check that there is nothing between
the remote control and the sensor window on the display.
■ Make sure the remote control is aimed at your TV and is not farther
than 16.4 feet (5 meters) away.
The remote control does not control
other home entertainment equipment.
This is not a universal remote control. It only works with your HP
television.
My universal remote control does not
find an HP TV code.
When you want to program a universal remote control to operate your
HP TV, if HP is not listed in the supported brand codes, use a Philips TV
code. The HP remote control transmits Philips-licensed remote control
codes.
After programming your universal remote control with a Philips TV code,
it can operate your HP TV functions for: volume, mute, power, and input
source.