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Advanced Unit Replacement
Warranty Service
Your HP Limited Warranty may include an advance unit
replacement warranty service. Under the terms of the
advanced unit replacement warranty service, if a unit is
diagnosed as defective, HP will ship a replacement product
directly to you. On receiving the replacement unit you will
be required to return the defective unit back to HP, in the
packaging that arrives with the replacement unit, within a
defined period of time, normally fifteen (15) days. HP will
incur all shipping and insurance costs to return the defective
unit to HP. Failure to return the defective unit may result in
HP billing you for the replacement product.
Customer Self Repair Warranty
Service
In countries/regions where it is available, your HP Limited
Warranty may include a Customer Self Repair warranty
service. If applicable, HP will determine in its sole discretion
that Customer Self Repair is the appropriate method of
warranty service. If so, HP will ship approved replacement
parts directly to you to fulfill your HP Hardware Product
warranty service. This will save considerable repair time.
After you contact the HP and the fault diagnosis identifies
that the problem can be fixed using one of these parts, a
replaceable part can be sent directly to you. Once the part
arrives, replace the defective part pursuant to the provided
instructions and documentation. If further assistance is
required, call the HP Technical Support Center and a
technician will assist you over the phone. In cases where the
replacement part must be returned to HP, you must ship the
defective part back to HP within a defined period of time,
normally fifteen (15) days. The defective part must be
returned with the associated documentation in the provided
shipping material. Failure to return the defective product
may result in HP billing you for the replacement. With a
Customer Self Repair, HP will pay all shipping and part
return costs and determine the courier/carrier to be used. If
Customer Self Repair applies to you, refer to your specific
HP Hardware Product announcement. You can also obtain
information on this warranty service on the HP Web site at:
http://www.hp.com/support
Contacting HP
If your product fails during the Limited Warranty Period and
the suggestions in the product documentation do not solve
the problem, you can receive support by doing the
following:
•
Locate your nearest HP Support location via the World
Wide Web at:
http://www.hp.com/support
•
Contact your authorized HP dealer or authorized service
provider, and be sure to have the following information
available before you call HP:
• Product serial number, model name, and model
number
• Add-on options
• Third-party components
• Detailed questions